Ebuyer Good and Bad

Well, first off, I was wrong when I worried about Ebuyer getting my goods to me, they actually arrived today. Fortunately, I had relied more on City Link’s claims of when the goods would be delivered than Ebuyers and was able to accept the delivery.

Oddly, even though Ebuyer claimed the shipment would only be two thirds of the goods, all arrived at the same time. I wonder if Ebuyer are aware of this… 😀 Overall, this is not a “well done” to Ebuyer, I am relived the things arrived but the almost random scheduling is still annoying. I hope it never comes down to a case of me singing a company’s praise simply because they managed to do what I paid them hundreds of pounds to do…

Also, especially pertinent since my local authority now only collects household waste every two weeks, the amount of packaging used was outrageous. Seriously. I even took some pictures (one of the items was a new memory card so I had to try it out) to prove my point.

Box on side Box from top

I have put some household items around it so you can get an idea of the size. It is a big box. You would think it held something really big, or really fragile.

Contents - shot 1 Contents - Shot 2

As you can see, the sole contents of this box were FIVE DVD-RW disks. Yes, only five. All that packaging for five disks. Amazing really. The memory card was a bit different as it came in a plastic envelope – much more in proportion. I wonder if I can make Ebuyer pay for the extra costs involved in getting rid of that carboard and the plastic padding that was inside (doesn’t photo very well, so I excluded most of it). Anyway, I am still going to think of Ebuyer as a bad shop for a while longer…

[tags]Waste, Environment, Bad Shops, eBuyer, Google Checkout, Rant, Shops, Society, Technology[/tags]


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Posted in Bad Shops, Society | Tagged , , , , , , ,

I should have known better

Rant time. Recently, I was foolish and naive enough to ignore my previously imposed ban on using Ebuyer and I bought some new tech from them. Stupidly, I assumed the problems I had with them (over a year ago now) would be a thing of the past and, as an “Online” company they would have everything sorted.

Yes, I am stupid.

I made the order last week (oddly using google checkout to pay, but that is another tale), and the first warning signs popped up when I had two confirmatory messages from Ebuyer with different delivery dates (tomorrow and wednesday…). Today, I had the “Your Order Has Been Shipped” email from both Ebuyer and Google Checkout. The message from Ebuyer only lists two of the three items I have bought (even though everything was in stock when I ordered and when I just checked the missing item again, it is still in stock…) and says delivery will be on Wednesday. At the same time I got an email from Google Checkout saying Ebuyer had shipped the order and it would be delivered on Tuesday (tomorrow). Sheer brilliance.

Both messages had a “check your order” link where I could go to Ebuyer and see what the delivery date is. When I followed the link, I was presented with a log on screen. Not having any log on details, I asked them to send me some to the email address Ebuyer had associated with the order. When they sent me the password, I logged in only to find there were no pending orders and no shipped orders.

Amazing. Just like last time, I am here with no real idea of when the order will be delivered and if the whole order will arrive. Despite being an e-commerce company, Ebuyer’s website is no use at all. Google are slightly more use, their email contained a link to check the tracking number on City Link, however the link from google reads: (I have replaced by order number with a place holder)

Track Other package No. City Link – [order number]

Which gets a “your search returned no matches” result from Google. Wonderful.  I have checked with City Link and it seems they think the order will be delivered tomorrow, so I suppose I will have to assume that is the correct one and wait in for it. It does make me wonder what the point in arranging a delivery date when you order is, if for what ever reason, I hadn’t check my email in time to take tomorrow off, I would have been stuck. Last time, Ebuyer showed it had no interest in customer retention after this happened – not even a “sorry for the confusion.” I suspect that, again, this will involve several days off work as each item arrives at random intervals. Bah. I hope I learn soon.

[tags]Ebuyer, bad shops, bad customer service, Google Checkout, Rant, Technology, Shops[/tags]


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PCW madness

In a recent post, I mentioned I was still subscribed to PC World until this week, despite a claim I made many months ago to the contrary. I made a big enough deal of it last time, that I felt I should explain what happened – and this gives me the chance to explain why I finally did cancel the subscription.

Months ago, fed up with crap articles and over the top Ubuntu coverage (to the extent you would think PCW was sponsored by Ubuntu…) I decided enough was enough and planned to cancel my subscription. I went online, checked the details and realised I had paid for another two months. On a whim, I decided there was nothing much to be gained by cancelling now and that waiting until after I had the next two issues would be better. Obviously this is where the flaw was hidden. Two months later, I again forgot to cancel until after the direct debit had been taken out, and again decided to wait.

This carried on for months, and to be fair to PCW the general standard of its content did improve quite a bit – albeit only for a while. In the end, I decided to stop pretending to myself that I would cancel it and just enjoyed the subscription a bit longer.

You may be aware of the fact I have recently moved house to the middle of nowhere (granted, as I moved from the middle of nowhere this is not much difference). As part of this, I needed to notify everyone who writes to me of the new postal address.  You would think that a “modern” publication like PCW would make this easy. You would be wrong.

There is a subscription management site where you go to deal with all the problems. I went there, entered by 10 digit customer number and not once managed to gain access. Each time it claimed it could find no trace of my records. I filled in the helpdesk type page with other details (address etc) but it continued to refuse to acknowledge my existence. I tried telephoning the customer line but got stuck in a queue and I fail to see the reason why I should spend money to rectify their mistakes. After a short while, I finally gave up and got round to what I should have done ages ago. I cancelled the direct debit. I wonder if, now, PCW will accept my account every existed?

In the end, PCW managed to retain me as a subscriber by the skin of its teeth. It is ironic that a technology magazine finally lost me as  a result of its poor website… Still, at least I can use the money for a subscription to Digital Camera or similar 🙂

[tags]Ubuntu, PC World, Bad Customer Service, Bad Shops, Rant, Technology, Linux, Computer Magazine, PCW[/tags]


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Posted in Rants, Technology | Tagged , , , , , ,

Buying from the Bad

A while ago, the customer service of ebuyer infuriated me to the extent that we went about creating a new category here (bad shops) and I genuinely intended to never buy from them again. Sadly, market forces have worked against me and I find myself about to make another purchase from the customer service vortex that is ebuyer.

Recently I have discovered that I need to get a DVD-Recorder. This is OK, because they are reasonably cheap now – Tesco’s sells Liteon models for under GB£70. As I was looking through the shops, considering which model to get (I want one which has built in DivX for example), I found Sainsburys sells a DVD-recorder which is DivX and has an 80gb HDD for £130. How can you turn that down? I went home and checked online to see if there were any other deals and, blast,Evil ebuyer do a Liteon DVD-recorder with a 160gb HDD for £124. Blast and double blast. It is hard to mentally justify spending the same amount of money for a machine with half the capacity, so another order with ebuyer was put together. I hate myself for it.

Comically, ebuyer seem to have done everything in their power to stop people purchasing products there. The DVD Recorder I want to get is the Liteon HDA740GX which I have seen in Currys for £182 and on Froogle should cost over £156. It is, from what I have read, a good model. Most shops (eg, PC World) sell the 80GB version for the price eBuyer is asking for the 160GB monster. Ebuyer, being cheaper than anyone else I can find by a fair amount, get the order. Blast, double blast and triple blast.

eBuyer Screen Shot - taken 14 Jun 07Now, the strange thing about ebuyer is when you try to navigate back to the product page you come across this conflicting bit of information. If you look at the second and third entries there you can see what I mean! (screen capped in case they ever fix it… 🙂 )

For some reason, the e-commerce site returns two identical products with different prices. One version, with a manufacturers part number of H DA740GX is going for the reasonable price of £124.5, but should you be foolish enough to buy the HD A740GX you will have to fork out £202.93. As far as I can see (with admittedly only a basic search for the manufacturers details), these are identical products.

Hopefully ebuyer will manage to deliver this to me by Wednesday as they have promised (and I had to pay for, as they don’t deliver for free to the remote places in the UK) otherwise I will have to resort to my somewhat impotent ranting against them and boycott them again (until I need a new tech order…)

On the e-commerce front, it isn’t just ebuyer which is insane. I was in PC World today (in the real world shop) and I saw a Belkin WiFi Phone which looked interesting, but there were no prices on it in the shop. Basically, this is a phone that connects to your Skype account via a wireless connection to your router. So, no need to have your PC on to use Skype which overcomes the main hurdle I have to using this wonderful service. Now, to prove this product exists you can look at it on the Dell site (which seems the cheapest) or on Froogle. It is real. It is what I wanted and it was in the shop I visited – they had dozens and it looked like they had been there for ages.

On the PCWorld website, however, can you find one? No. I tried searches for “Belkin Wifi” “Belkin Wireless” and even “Belkin.” At best I got a list of cables and network cards. No signs at all of the phone. Crazy.

Still, Dell sell it, so anyone reading this and looking for a present to buy me – consider it!

[tags]Bad Shops, Ebuyer, PCworld, Dell, E-commerce, Technology, Customer Service, Shops, Society, Froogle, Skype, Belkin, WiFi, Wireless, Telephony, Phone, LiteOn, DivX, Tescos, VoIP, Sainsburys, Currys[/tags]


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Posted in Bad Shops, Society | Tagged , , , , , , , , , ,

Links 11 Jun 07

Well, following the 36 hour outage we suffered (as did all the compuskills hosted sites…) yesterday, there has been a fair bit of catching up required. As a “tide over,” during the outage I did come across some interesting web-design related posts which I will link here.

Note: if you are reading this on the wonderful Planet Atheism, you may want to skip to the next article.

CSS3 multi column support in safari (shame it is such a minority browser… 😀 ) http://webkit.org/blog/?p=88

Always specify a background colour http://www.designdetector.com/2007/01/always-specify-a-background-colour.php

Humorous critique about a suggestion to give up on web accessibility by designers and make a browser which is always accessible… http://www.autisticcuckoo.net/archive.php?id=2007/05/21/browser-instead-of-accessibility

Accessible expanding and collapsing menus – a holy grail of an idea, but for some reason I just can not get it to work: http://www.456bereastreet.com/archive/200705/accessible_expanding_and_collapsing_menu/

Anyway, now things seem to be back to normal we will try to resume the proper blog content 😀 Until then, improve your web design skills…


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Posted in Technology | Tagged ,

Interesting Links

It has been a while since I posted some interesting links, so here goes:

http://www.rense.com/general72/size.htm – visual representation of how the size of the Earth relates to other structures in the universe. The last image shows just how small the things we think are large, really are.

http://dmartin.org/weblog/things-i-can-do-in-linux-that-i-cant-do-on-windows – summary of why Linux is better than windows, as if people needed telling 🙂

http://www.pendrivelinux.com/ – how to boot and run linux from a USB drive.

http://blog.wired.com/27bstroke6/2007/06/appeals_court_r.html – from Wired.com: “Appeals Court Rules Cops Can Steal Cars and Lie to Victims To Conduct a Warrantless Search”

http://www.robgendlerastropics.com/M42HeartNMCropM.html – image of the M42 Nebula in Orion.

http://www.religionfacts.com/ – information about the worlds religions, surprisingly detailed from what I have read so far and (also so far) does not call Atheism a religion 😀 .

http://www.forbiddenlibrary.com/ – “Banned and Challenged Books” – while interesting in that it shows what books have been “challenged” in the past, it also shows what wingnuts think they can get away with. Is 1984 pro-communist for example?

http://www.blifaloo.com/info/lies.php – “How to Detect Lies,” another one of those sites which have a little knowledge on a subject. This is one of the better ones, but it is still for entertainment purposes only. Do not rely on any conclusions you draw using the information here.

[tags]Science, Astronomy, Cosmology, Linux, Windows, Technology, Links,Law, Civil Liberties, Civil Rights, Orion, Nebula, Religion, Books, Body Language, Interrogation, Interview, Philosophy, Culture, Beliefs[/tags]


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Posted in Philosophy, Science, Technology | Tagged , , , , , , , , , , , , , ,

CAPTCHA – Work of the Devil

Every one knows that allowing bots to post things on people’s behalf is a bad thing. I mean it contributes to spam comments on blogs – which no one likes. Obviously anything which works against this evil is a GoodThing®?

Well, no. I don’t agree. First off, there are better ways to prevent things like automated signups, automated submissions and spam bots. More importantly, they are such an annoying thing I can’t for one second think they do not drive visitors/subscribers and commenters away. Now, I would love to see the business model of a website (especially a “Web 2.0” one) which is happy to drive a percentage (however small) of it’s customers away.

Now, I am healthy, have good eyesight and fully functional manual control – and I have a hard enough time getting round some of the CAPTCHAs out there. I dread to think what it is like for people who have even slight visual impairments or motor co-ordination issues. Over the last few weeks, I have suffered numerous, infuriating, problems with CAPTCHAs on sites which really should know better. Continue reading


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Rant about spam

It seems a hostage to fortune to say I don’t really care about spam coming to my inbox to advertise shares or pharmaceuticals or just spill out gibberish concrete poetry. One sort of spam that makes me really angry is the “System Admin” stuff that says it’s been returned from email address x@blah.com because there was an undeliverable message from my email account.

It is impossible to know which of these are spoofed from start to finish. Most, I am told. However, some could be legitimate in the sense of actually recording an attempted spam going somehere – in which case my email account has been used to spam other people. Which is obviously much worse than just getting spam yourself because it destroys your credibility.

A man I know had an AOL account that banned him three times because his address was being used as a spam source. He was mortified and out of his depth on each occasion – he had chosen AOL as his service provider, for a start, so, almost by definition, he knew virtually nothing about the Internet.

(On another occasion, this rant will expand into the area of spam comments and how it means that we have to use Akismet, which occasionally deletes real ones as it goes into a destroying frenzy, losing good comments. as well as making us look churlish.

Not that this blog can claim to be innocent of general churlishness, but the comment-deleting churlishness isn’t our fault. The ongoing looney debate shows us bending over backwards – to the point of tying ourselves in infinite knots – to avoid being churlish to soemone who is a looney fundamentalist, by his own admission.)


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Posted in Rants, Technology | Tagged , , , , , ,

Science fair

Wireless energy promise powers up, says a BBC article that claims that wireless energy transfer is close to practicable. Which would be impressive if it were true (although it might give the anti-wifi campaigners a few more warranted causes for concern than your standard Belkin device currently justifies.)

I probably am too cynical for my own good but I’d have to say this story has less of the ring of truth than the kidney transplant reality show that suckered me last week.

US researchers have successfully tested an experimental system to deliver power to devices without the need for wires.
The setup, reported in the journal Science, made a 60W light bulb glow from a distance of 2m (7ft).

For a start, I am not too impressed by making a lightbulb glow. Don’t some science museums have a display where you can light up a bulb at a distance by using some innate physical property of the gas in the light bulb? (Apologies for the vagueness. Yes, sometimes social science really isn’t a “science” and sometimes you really can’t ask me cos I’m just a girl.) This makes the whole public unveiling seem like a school science fair. (No, we don’t have them in the UK – or didn’t when I was at school – but we do get the Simpsons.)

But then again, maybe it is another example of a physical property that was considered only a toy that turns out to be really useful… I’m thinking of the gyroscope, but maybe the toy came after the engineering thing. OK, table blow-hockey and hovercraft then? Surely they had those tables before the hovercraft?

The BBC site says the news is from an experiment reported in Science. Ever diligent, I looked through a good few days’ news items in Science without finding it. Which is not to say it isn’t there, just that I couldn’t spot it. I looked at the MIT site and it had the “stem cells in mice” article that Science did, but no mention of any amazing new wireless energy transfer experiments.

Maybe this is actually old news and just appears on the BBC today because it’s a slow science day.

(Aside. It bloody must be. They have a totally spurious article saying that cannabis-caused mental health hospital admissions have gone up by 85% since Labour took power. Don’t make me go into the utter nonsense of this one. It merits an entire newspaper full of mocking deconstruction.)

So, with no easy science references to check out the light bulb, I was reduced to going back through the BBC’s own site. And, blow me down with a feather, etc, here’s a reference from November 2006 about the same chap, Assistant Professor Marin Soljacic, announcing that physics is about to solve the resonance issue, as soon as they build a model….

The article has basically the same content as today’s, even down to the same bizarre illustrations, minus the science fair-style lightbulb display..

  • Prof Soljacic, in front of an LCD monitor with a garish abstract screen saver – messaging how cutting edge he is;
  • a GCSE science-style diagram of two antennaed headsets, with an explanation – this is the bit I understood. However, I saw too many Tomorrow’s World’s to be totally convinced. Please note: I AM STILL WAITING FOR THE JETPACK;
  • a lot of wires in a multi-socketplug – so we can find out what plugs in a multisocket look like, in case we’ve never seen one.
  • Plus a garishly coloured plug with trailing wire that looks like an artist’s impression of a future wirefree energy provdiing device, until you realise it’s supposed to be a standard plug, lit by someone with only a 1960s lightshow as their illumination.

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Posted in Rants, Science, Society, Technology | Tagged , , , , , , , ,

Photoshopping Bodium Castle

It seems that I cant help but stay up late at night seeing what can (and can’t) be done with photoshop. If you are reading this on Planet Atheism looking for Atheist / free thinking content – sorry nothing to see here. I will keep this short and sweet though.

For those who still resit the wonders of photoshop, this is an example of what it can do to an other wise dreary picture taken in poor weather. The source photo was, it must be said, pretty uninspiring. However after a total of 14 minutes in photo shop (most of that was waiting for the disk thrashings to stop, the source image was massive so the file was about 90mb) it now looks a lot more dramatic and is something people would actually want to look at.

Original Picture - Bodium Castle, 5 May 07 Photoshopped Picture - Bodium Castle 05 May 07

Yes, the effects are a bit over the top, I did get carried away with myself, and the low quality used to resize them into something you can download and view has impacted it a bit, but I am sure you get the gist of the point I am trying to make.

Digital photo editing rocks.

[tags]adobe, digital-photographs, digital-camera, digital-culture, Castles, Bodium, National Trust, Sussex, pictures, photoshop, photos, photography, photographs, photo-software, photo-effects, technology[/tags]


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Posted in Castles, Photos, Technology | Tagged , , , , , , , , , , , ,

Wonderful Web Weirdness

The internet is the most fantastic source of weirdness the universe has ever seen. I am, generally, at a total loss as to what is spoof and what is real, which could explain some of the posts on this blog…

Picture of floating home - Copyright 2005, Underwater Vehicles Inc. All rights reserved. http://www.sub-find.com/trilobis65.htmToday, I was innocently surfing the net when I discovered a “Floating Home” (see pic or original site). This is brilliant and I really do hope it is real.

Basically for a mere US$4 – 5 million you can get one of these submersible houses. Words can not do justice for how cool something like this would be (strains of Homer Simpson singing “under the sea” are reverberating through my head now), especially given modern house prices.

Looking around the site (albeit briefly), it seems this was actually published in Popular Mechanics in 2002. This makes me wonder why there aren’t a good few of this wonders floating around. Even in the poor UK, there are a lot of people who can afford to spend GBP2.5 million on a house – especially a six bedroom one like this claims – and getting a house you can move, dont have to mow the lawn and get to see underwater from strikes me as a major selling point.

Add in the way this looks like an ideal means for an island with limited land and an increasing population and I think Gordon Brown should get involved as part of his major social housing scheme.

Obviously there are a few downsides, I suppose. The commute to would could be a pain in the ass (but we should all be telecommuting or working in VR anyway – even China has got in on the act here but more of that another time) and I can imagine docking fees every time you want to go to the shop could be tiresome. Would this be outweighed by the advantage of being able to move your house to a warmer clime whenever the mood hit you? Probably.

The only insurmountable hurdle I can see would be piracy. Can the Flying Spaghetti Monster help here? 🙂

Still, I am willing to take the risk. If people can help me raise enough funds, I will buy a floating semi-submersible house and report back what it is like. Currently the fund stands at US$0.00. All donations welcome…

[tags]Housing, Gordon Brown, Pirates, Flying Spaghetti Monster, Virtual Reality, Society, China, Scam, Spoof, Floating House, Technology, Adventure[/tags]


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Posted in Society | Tagged , , , , ,

Theme Change

As mentioned previously, the site has undergone another theme change. Hopefully this one should address the problems people had with the older one, and present a nice, pleasant look and feel to the blog.

As with last time, all comments and feedback is more than welcome. Please let us know if you find anything wrong so we can try to fix it!

[tags]blog, Blog Software, Compuskills, Downloads, Site Admin, Technology, Style, Themes, WordPress, Webdesign, Web Design[/tags]


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Posted in General, Technology | Tagged , , , , , , , ,

Value of Camera Processing

Taking some snapshots today led me to thinking about the “value” of using the on-camera processing options to take pictures as Black and White or Sepia (or even low colour), rather than taking every shot as high colour and doing any processing in Photoshop. Now for clarification purposes, I do not have a “real” DSLR (Kodak Z650) so taking the pictures in RAW is not an option and therefore some camera processing is inevitable.

Today, as I was snapping some pictures of country houses and landscapes, I realised I was often switching between Black and White, Sepia and High Colour. Not a massively difficult task but time consuming – in some instances I was taking three pictures of each “shot” rather than a single high colour one.

Common sense was screaming out to me that I should just take the high colour, but the residual technophobe in me seems to distrust Photoshop, so I had to experiment a little. I took three shots of a fairly neutral landscape scene, black and white, sepia and high colour, then passed the high colour JPEG through photoshop and made copies in black and white and sepia. The only other PC processing these images have had is a pass through Advanced Batch Converter to resize them into something which can be shown here. Continue reading


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Posted in Photos, Technology | Tagged , , , , , , , , , , , ,

Back Online

This is a short note to say I am back online now. Things are still a little hectic so “normal service” is not yet in place, however at least I can use things other than my phone to browse the web – it has shocked me how reliant “we” become on the internet for basic things.

Anyway, thanks to the miracle of Pipex, I have a working net connection (four days, only two of which were “working days,” after I ordered online) and things are certainly brighter now. Well Done Pipex.

Now I am “back” as it were, I will have a look at re-designing the site theme to try and improve on the issues it currently has and take on board the user comments you were kind enough to send. Thank you.

More soon.


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Posted in General, Raves, Technology | Tagged , , , , , , , ,

I missed this on Virgin, being offline at the time…

Spotted in The Register was an article on Virgin’s secret/open fair use policy, which came up in the context of Virgin demanding other DSL providers are more “open” about their bandwidth limitations. This piece is well out of date but still worth noting (Note to self: Keep up with the Register)

Virgin is trialling bandwidth throttling in the north west, which it prefers to call traffic management. It would not say when the trial is set to finish, or whether the system would be rolled out nationwide, but said the aim is to rein in very heavy users during peak times. More stable access speeds would then be available to the majority.

The comments on this article is bursting with enraged Virgin customers, one of whom makes pointed use of the “pot calling kettle” metaphor.

One customer contrasts the satisfying service from Telewest (of sainted memory) with the current botchery. No argument from me, I just didn’t realise it was a deliberate policy.

Paying pretty large monthly sums – well more than someone on unemployment Benefit is expected to live for a week on – for a supposedly “Unlimited” service, to find out it is limited is somewhat confusing. Especially given the recent haemorhage (sp?) of cable customers, you’d imagine that there was more empty bandwidth than Virginmedia knew what to do with.

It’s not just Virgin, of course. It’s more or less every service provider that thinks they can get away with it. (So much for the mysterious laws of the market, then. Surely, the company offering the better service should get more customers? Oh, you naive fool.)

I was looking at Tiscali’s “fair use” policy, coincidentally. They tell heavy users that they will be capped, only in the evenings. Hmm, so they will only be choked in the times when people actually use the Internet? So they can use as much bandwidth as they want when they are asleep or in work. …..


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