Tag Archives: PCW

PCW madness

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In a recent post, I mentioned I was still subscribed to PC World until this week, despite a claim I made many months ago to the contrary. I made a big enough deal of it last time, that I felt I should explain what happened – and this gives me the chance to explain why I finally did cancel the subscription.

Months ago, fed up with crap articles and over the top Ubuntu coverage (to the extent you would think PCW was sponsored by Ubuntu…) I decided enough was enough and planned to cancel my subscription. I went online, checked the details and realised I had paid for another two months. On a whim, I decided there was nothing much to be gained by cancelling now and that waiting until after I had the next two issues would be better. Obviously this is where the flaw was hidden. Two months later, I again forgot to cancel until after the direct debit had been taken out, and again decided to wait.

This carried on for months, and to be fair to PCW the general standard of its content did improve quite a bit – albeit only for a while. In the end, I decided to stop pretending to myself that I would cancel it and just enjoyed the subscription a bit longer.

You may be aware of the fact I have recently moved house to the middle of nowhere (granted, as I moved from the middle of nowhere this is not much difference). As part of this, I needed to notify everyone who writes to me of the new postal address.  You would think that a “modern” publication like PCW would make this easy. You would be wrong.

There is a subscription management site where you go to deal with all the problems. I went there, entered by 10 digit customer number and not once managed to gain access. Each time it claimed it could find no trace of my records. I filled in the helpdesk type page with other details (address etc) but it continued to refuse to acknowledge my existence. I tried telephoning the customer line but got stuck in a queue and I fail to see the reason why I should spend money to rectify their mistakes. After a short while, I finally gave up and got round to what I should have done ages ago. I cancelled the direct debit. I wonder if, now, PCW will accept my account every existed?

In the end, PCW managed to retain me as a subscriber by the skin of its teeth. It is ironic that a technology magazine finally lost me as  a result of its poor website… Still, at least I can use the money for a subscription to Digital Camera or similar 🙂

[tags]Ubuntu, PC World, Bad Customer Service, Bad Shops, Rant, Technology, Linux, Computer Magazine, PCW[/tags]

Danger WiFi!

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Computer magazines, being monthly, are often behind the curve of the news. This is a shame as the internet must be hammering them but still, for some reason, they seem unwilling to adapt and offer much in the way of unique selling points (other than you can read them sitting on the toilet, which is hard to do with a website…). But I digress.

For reasons which will become apparent soon (in a different post), I am was still subscribed to PCW today and, with the wonders of the Royal SnailMail, I got the August 2007 issue in the post. Now for the last few months I have been more and more dissatisfied with PCW, but out of some weird mindset I always hope the next issue will be better. So far it hasn’t failed to disappoint me… Anyway, on to this issue.

Turning to the news pages and wow – there on page 11 is the news “WiFi in ‘fried brains’ scare.” Well, cutting edge news, isn’t it, I mean it isn’t as if even this blog has mentioned it once or twice in the past … The news item briefly mentions the Panorama woo-ish nonsense and, as you can imagine with a PC magazine, PCW falls in the “Use WiFi” camp.

What is odd though, is how they defend WiFi. The main claim of Panononsense seems to be that radiation 1m from a WiFi point was greated than 100m from a mobile (cell) phone mast. PCW does not go to any lengths to dismiss this as such, nor does it comment on the massive “so what” that this carries. All PCW does to defend WiFi is say:

It did not spell out that the maximum WiFi power radiated is of the order of a thousand times less than that from the mast and a tenth that of a phone handset held right next to the head.

All well and good you may think, it is even probably factually correct (I don’t know off hand and can not be bothered to google it). This response has been echoed elsewhere on TV tech programs and in the computer press. Basically they are saying the WiFi danger is less than holding a phone to your head over and over to justify all manner of WiFi networks being put in everything from your PC to your underwear.

Amazingly, this is a sign the electro-woo cults have managed at least the divide bit of a divide and conquer. If the phone companies respond with saying their phones are less dangerous than WiFi, it will all be over…

Seriously, saying WiFi is “Ok because it is less dangerous than XYZ” is nonsense, especially as the danger from XYZ is almost comical. The downside, though, is it reinforces the idea in the listeners mind that XYZ is bad, and is almost certain to lead to “research” (or at least calls for a stupid “public enquiry”) which hypes up the dangers even more. It happens in almost every industry (GM is a good example) and often gets to the point at which people are confused over what is Woo and what is research. At this point, the “alternative practitioners” with their beads, EM-proof curtains and the like have truly won.

More than anything else, for me, this highlights that “Computer Science” is not a science…

[tags]computer science, computer magazines, computers, culture, electrosensitivity, em, idiocy, mobile phones, nonsense, pcw, personal computer world, philosophy, scaremongering, science, society, wifi, woo[/tags]