Tag Archives: Technology

Pipex is still crap

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Even though I had thought my problems with pipex were over, the BT engineer had come out and supposedly fixed the line, it seems I am still paying over the odds for a non-existent service.

Thinkbroadband.com Speedtest results

I am aware ADSL is dependant on the number of subscribers at the local exchange but I also know that there are no new subscribers hanging off my exchange. From the chart you can see that in Jun and early July, the service was acceptable. In August it was non-existent (completely) and since it was restored it has been painfully slow.

Pipex is a terrible ISP. Pipex customer service is borderline incompetent. If you are looking for a new ISP, steer clear of Pipex.

Shares for all

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On the BBC Tech pages a blog by Kate Russell recommends a site called Gnu Trade where you can gamble on the world’s stock markets.

Now everyone will have their own take on whether gambling on market movements is a good or bad thing but even if you do not want to risk a penny it is possible to make money here.

That is because the site allows people who bet with cash to back players who are playing for fun. If you attract a real money player to back you and you make a profit – then some of that real cash gets sent to your account.

If you are sh*t hot (belatedly decided to think of family-friendly filters) at online poker you could probably make a lot of money, There are plenty of maths geniuses out there. It’s got to be easier than the lottery,

I can think of a few other potential unforeseen consequences, whether “good” or “bad”.

My grasp of economics is pretty shaky (as witnessed by my lifetime failure to even try to be rich) but I thought the things traded in stock markets related to people’s livelihoods. Food? Manufactured goods? Oil?

Stocks and shares aren’t just numbers. Entire national economies and people’s lives rest on them.

Aren’t international markets supposed to be “sensitive” to the slightest event? Share prices fluctuate within moments with the impact of a mysterious set of forces – from changes of government to the wildest rumours.

Wild rumours on the Internet? Surely not. Bizarre misunderstandings across cultural and language gaps? No, they can’t happen on the Net. The Internet isn’t allowed to lie. It’s like television (It said so in the Simpsons.)

Might not the international markets become ever more volatile? Easier to manipulate? Might not the implications be ever more destabilising?

It’s been so long now that economists have been saying that “free trade” is the answer to everything. Maybe we will soon find out if this is the case. Alternatively, you could think of it as a scientific test of chaos theory.

Pipex: Farce upon Farce

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Well, my opinion of Pipex was already very low. Before today I had them pegged as a terrible ISP with almost criminally poor customer service and basically inept technical support.

Today, they offended Forseti, and have managed to sink to a lower level on my opinion scale.

I wont fully repeat the tale of farce which has Pipex firmly in my “Bad Shop” category (in fact, I suspect they have more entries there than any other company), but in a nutshell after a month in which they were too inept to get BT out to fix my line (leaving me with no connection), they have still yet to get the service restored to the levels for which I am paying.

On Friday (four days ago), I spoke to technical support, who claimed to have carried out some tests and would now “escalate” the problem to BT. This is pretty much as far as I can push Pipex, as despite my only contract being with them, they do not have any form of service level agreement with BT – ineptitude, basically. Anyway, I was assured by the minimum wage arts student they have working as “technical support” that BT would respond to the fault within 1 – 6 days and get back to me.

Today, I had an SMS text message which informed me that Pipex Technical Support needed to carry out some more tests and could I ring them while I was sitting at the PC. This is a touch problematical, as I was at work miles from my PC, but never mind. Eventually I got home and had logged on by 1930 hrs to call Pipex as requested.

Now the farce got worse.

Every time I ring Pipex it annoys me. First off, it is an 0845 number so it costs money. Then the first thing they ask you is “if you are a residential customer, please enter your phone number now.” When you enter your phone number, you get presented with a list of options which runs “If you are a residential customer, press 1 now…” Why, in the name Kvasir do they ask you to enter your number first? Why?

When you finally get to press 2 for customer services, you are faced with an interminable wait, listening to some bored out of her head woman telling you “Thank you for holding the line. Your call is valuable to us.” Over and over. Why do companies think this is a good thing? What lunatic believes that the call is important or valuable, when you wait half the life of the universe for them to actually answer. And when they do, finally, answer it just gets worse!

After waiting a full 19 minutes (listening to how valuable my call is), the tech support arts student answered and went through the pointless list of “data protection act required verifications.” Finally, she asked me how she could help.

This left me a little confused, because she had just told me she’d called up my details and open tickets, so surely she should know I am calling in response to the text. Anyway, I explained I’d been asked to call and she went away. For four minutes. Eventually she came back and said that the “Technical Support” people (who was I speaking to?) had asked that I be contacted to confirm I wanted this escalating to BT. Slightly stunned, I said “yes” and she typed away and said, thanks – it will now be passed to BT. When I asked what had happened the last time they had promised it would be passed on to BT, she had no idea. She said it hadn’t been logged and didn’t know who had dealt with it. Now, I have the pleasure of another 1 – 6 day wait. Unless they text me half way through and ask if I want it to be sent to BT again…

This level of incompetence is mind boggling. I am at a loss to describe how frustrating, and how bad, Pipex customer service and technical support is. In August, I was given an identical run-around where over the course of a whole month they pretended to send the fault to BT, but never quite got round to it. It looks like this is going to happen again.

Showing that Loki really does have a monumental sense of humour, Pipex’s home page has a blurb which reads:

Pipex - Terrible Service - False Claims

Sadly, this leaves me speechless. If it really is their “customers that matter,” why am I being singled out for this poor treatment. What have I done wrong, which makes Pipex pick me as the only person they are happy to mess around month after month?

If so many people like them “so much they’d recommend” them, why dont they bloody recommend them. I wouldn’t recommend them to Bin Laden…

Pipex are a terrible ISP. Their technical support is so bad it has become funny. Their service is abysmal (for instance, what happened to NNTP access?). In short, Pipex is bad. Do not use Pipex.

What use are web applications?

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OK, this is a bit Luddite but I am unimpressed by the news that Adobe are entering the online document processing market, according to the BBC. They’ve bought the online word processor Buzzword, that lets several people edit a document online. It sounds like a good idea, in principle, but…

Have you ever tried collaborating on a document online? It’s usually a fiasco. At least, it is on Messenger, You change something. The other person changes something else. It saves over your changes. Or the program won’t either of you save because it’s trying to synchronise two documents. And failing to get either working.

One of you is bound to have a stylesheet that defaults to comic sans 18 point every time you press the return key. One of you is guaranteed to take Word’s offer of last Tuesday’s recovered version of the document, by accident, because it sounds more convincingly like the document you should be working on than the actual thing in front of you.

The problem isn’t the tech. It’s that two separate things are two separate things. They get out of synch. If you are both working on separate chapters and can merge the complete document that’s a different matter. But, in that case, why not keep two documents until you’ve finished your own bits?

Success breeds Success

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Abandoned Millstone at Prudhoe

Abandoned Millstone at Prudhoe,
originally uploaded by etrusia_uk.

It is an interesting problem about the world of “Web 2.0” (and I hate that buzz word, I will make sacrifices to Odin as an apology), but one of the main promises it makes is let down by the fundamental way the processes work.

The web was touted as being able to democratise the world, allowing the most insignificant person the ability to have their message heard across the world. This was taken to a new level with the advent of Web 2.0 applications and now, everyone is supposed to be able to get video, audio or text out into the world with ease.

Partially, this is true. In the sense that pretty much anyone with a computer and net access can make a blog, upload video or audio tracks, the ideals of the Web/Web2.0 are sound. The problem lies with its finer implementations.

Think about your own browsing habits. Think about what blogs you read on a regular basis, what videos you watch on YouTube and what websites you visit. Think about how you find new things (Google? Yahoo?) and you can see that the vast majority of things will be the “highest ranked” for a given genre or search term. If you do a google search for something you are interested in, what are the odds you will delve to the seventeenth page of results and look at the sites there – much less link to them in your own sites and improve their page rank. Blogs are the same, Technorati page rank can spell a death sentence for a blog or, in equal but opposite measures, propel the blog to server breaking hits. Digg, Reddit and the like are all similar.

The basic flaw is a catch-22-like situation. Until your website/blog/whatever becomes popular no one can find it, but it wont become popular until people can find it. Certainly there are workarounds – for example, when Technorati indexed the Atheist blogroll it was a surefire way for otherwise low-profile atheist blogs to get disproportionately high rankings – but these are far from certain. However, once a blog or site (or whatever, I will use the terms interchangeably to mean generic things on the web) gets that high ranking, the success will breed itself.

This crops up in many areas: for example, on Technorati the most popular blog is engadget, so more people read its posts and more people favourite or link it, meaning it gets more popularity. Moving away from blogs themselves you get situations like the “Top Five / Most Emailed” on Scienceblogs – these posts get more exposure to the general public and, as a result get more hits and remain in the top five. It gets to the stage where a “Popular” item can be an order of magnitude away from the “normal” items, simply because its success breeds more success.

Pinhole Effect on FarmhouseMoving to the picture starting this meandering, Flickr has a variety of ways in which you can grade your pictures – interestingness, most comments, most views or by the number of times they have been made a favourite by someone. The picture from Prudhoe Castle (above) is the winner of the “interestingness” stakes. Despite being on flickr for months, it has only generated 98 views, 2 favourites and 5 comments – but this is enough to top the polls over pictures which have had more views, more favourites and more comments. So, in the interests of breeding further success, I am posting the picture here to see if it gets more comments, more views or more favourites. To see if the effect is repeatable, I am also including the picture which currently has the most comments (and a lot of views, but no where near the most).

Whatever happens, on the web as in real life, it seems that the more successful you are, the more successful you become. Breaking into that “winners circle” is not an easy thing. Despite the golden hopes that the web would democratise everyone, the reality is that (with the support of Google et al), the web is concentrating the provision of information into small, partisan, groups.

Is this a good thing?

[tags]Democracy, Web, Web 2.0, Internet, Philosophy, Society, Culture, Success, Random Thoughts, Prudhoe Castle, Prudhoe, Castle, Photo, Flickr, Photographs, Technology[/tags]

Terrible Pipex Service – Fiasco Continues

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Well, I will try to keep this short and I promise to try and find a new topic to complain about, but surfing the internet at snails pace is painful.

I mentioned yesterday the fiasco I was having with Pipex, and their final suggestion was to do some tests for 24 hours then call back. Well, I carried out the tests and called them back. If only it had been that simple.

After a short lifetime listening to a bored “we value your call” (obviously they value it, I am paying to call them….) I got through to an operator who went through the questions required by the data protection act (I assume if it wasn’t for that darned act, they would happily give my details out to every one…) and once more I was asked what the problem was.

I explained, in detail, what had happened and the tech support creature started to ask me the standard questions about “had I checked the filters…” (etc). Fighting the urge to scream, I reminded him that I had already gone through all this and I was just calling with the test data so they could escalate it to BT. Rather than ask what the data was, he asked me “what sort of speeds” I had been getting “over the last few weeks.” I was stunned. So much for the 24 hours worth of tests nonsense. Anyway, I told him that before the “fix,” I’d been getting a consistent 4 (and a bit) mbps downstream and the line reported it was an 8mb connection and since BT fixed the exchange I was now on a line which reported itself as 500kbps. Then it got really comical.

The “technician” asked what sort of download speeds I was getting. I said 350 – 400kbps on average. He then explained to me how 350 – 400kbps was “about 4 meg.” This jaw dropping announcement left me silent for a moment or two while it really sunk in that he thought three hundred and fifty kilobytes per second was “about” four megabytes per second. What abstract definition of about do they use at Pipex? When I, politely, explained that 400kbps was “about” half a mbps he went quiet for at least 30 seconds. The silence became painful after a while and I genuinely wasn’t sure if he was still there.

Eventually, he found his voice again and said he would carry out some tests. After a few (silent) minutes where all I could hear was his frantic typing on a keyboard he confirmed the line was reporting it was a 500kbps and he would escalate it to BT – who would deal with it “in 1 – 6 days.” Wonderful, now I know that this time next week I will call Pipex again, who will say “sorry, BT had a problem, they will investigate in 1-6 days” and so on, ad infinitum.

Fundamentally this shows yesterday’s tech “support” person was lying through his teeth when he asked for the tests to be carried out. Today’s person didn’t care about my results and ran the test himself before sending it on to BT.

It amazes me that Pipex is still getting such rave reviews from people when they, basically, have untrained buffoons running their call centres and spend more money getting a low-life Z-lister like David Hasslehoff to front their campaigns than they spend on providing a service. As far as I am concerned Pipex is the worst ISP I have ever used (it is now even worse than Tiscali who used to be top of my List of Hate, comically Pipex’s fall from grace came when Tiscali bought them…) and I have no idea why every few weeks I get an email telling me how popular they are, how good their service is (for everyone else, obviously) and how I should recommend them to my friends. To be honest, there isn’t anyone I hate enough to recommend Pipex to them.

Please, feel free to spread the word.

[tags]Pipex, Bad Shops, Bad Customer Service, Pipex Sucks, Pipex Bad ISP, Bad ISP, ISP, Internet, Rant, Technology, Network, Tiscali, David Hasslehoff, Internet Service Provider, BT, ADSL, DSL, Modem, Networking, Orders of Magnitude, Bad Mathematics, Bad Networking[/tags]

Pipex – Terrible ISP

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Long rant – if you are reading this on Planet Atheism / Planet Humanism (or just aren’t interested) and you don’t want to know about my troubles with a UK based ISP please skip this 🙂 If you know anyone thinking of getting a new ISP, simply tell them to avoid Pipex at all costs.

My problems with Pipex continue unabated. I am in the process of trying to move away from them and get Sky Broadband but I am hitting hurdle after hurdle.

Following on from the fiasco where I had an entire month without internet connection, despite repeated false promises by the customer services staff and the only offer Pipex could make to placate me was to promise me an extra months connection for free – when this free month will be is anyone’s guess, I am still being billed each month – the connection still sucks. Pipex technical support have reached new levels of incompetence and it is getting to the point where I am tempted to simply cancel this phone line and get a new one…

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Firefox Memory Hog

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Now, for almost as long as I can remember (yes, I have a short memory), I have been a big fan of Firefox. I work on web applications so I have quite a few browsers installed, but generally I stick to Firefox for most browsing, with IE as a “backup” for those odd little sites which are cabbaged in other browsers. Opera is installed, but it doesn’t get used as often as the “big two” and the Seamonkey / Mozila etc browsers are hardly touched (anyone use Amaya for browsing?).

Recently, Firefox informed me that it had been updated and needed a restart. I dutifully complied and everything seemed to run fine.

As the hours and days passed, I noticed that my system was becoming slower and slower – web pages were taking an eternity to open and when I was running Photoshop or other system intensive applications everything really was starting to slow down. For reference, my system is an Athlon 64 x2 3800+ (Dual processor) with 1gb of ram. You would hope, that it would be fast at web browsing and basic office applications. It was, until recently…

Some initial research revealed that crap-shop-crap-ISP Pipex was providing me with a fraction of the broadband service they claimed, which explains the slow web pages (somewhat), but the problem remains in locally hosted pages. Despite my disgust with Pipex, they can’t really be blamed for everything else slowing down either.

Eventually, I cracked and bothered myself to look into this. Opening task manager reveals a possible cause of the problems. Firefox is a massive memory hog. I mean massive.

An example I had Firefox open with nothing other than this blog displayed. IE was running with this blog, Flickr, eBay and gmail tabs open.

Firefox was using 164mb of RAM vs IE which was using 98mb. IE had more tabs open and the tabs had more data-heavy pages.

What on Earth has the world come to. I tried opera with the blog page and flickr open and it hardly registered a byte. Blimey.

It seems that firefox, at least with this current “Upgrade” has become a worse memory hog than IE. Opera is like lightning in comparison to Firefox, but it always has been – seeing IE more responsive and less memory intensive is pretty shocking. I am going to look into this a bit more, but I would be interesting in hearing any other experiences on this subject.

[tags]Firefox, Mozilla,Internet Explorer, Opera, IE, Technology, Web Browsers, RAM, Memory, System Resources, Computers, Computing, Software, Problems, IT, Upgrade, Pipex, ISP, Amaya, Internet[/tags]

Ministry of Peace

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Sorry if you were lulled into a false sense of living in Wallace and Grommit world. Welcome back to Oceania .

Under the title “Big Brother is watching us all” a BBC correspondent, Humphrey Hawkesley, decribes the next generation of surveillance being developed in Maryland University. “Gait DNA” is what they call the unique pattern of personal movements that will allow computers to track people walking through a crowd.

DARPA seemed to be developing a Babelfish style programme. Plus:

“And this idea about a total surveillance society,” I asked. “Is that science fiction?”
“No, that’s not science fiction. We’re developing an unmanned airplane – a UAV – which may be able to stay up five years with cameras on it, constantly being cued to look here and there. This is done today to a limited amount in Baghdad. But it’s the way to go.

“Wow, it’s so safe, there, in Baghdad. It’s obviously working well then. Can we have it here please?”

Unlikely as those sentences may seem to be to issue from the lips of a sentient being, it looks as if the developers of these boon technologies think that we want them.

Interestingly, we, the public, don’t seem to mind. Opinion polls, both in the US and Britain, say that about 75% of us want more, not less, surveillance. Some American cities like New York and Chicago are thinking of taking a lead from Britain where our movements are monitored round the clock by four million CCTV cameras.

Or how about these see through walls things they are developing? The Hawaian National Guard will be testing radio monitors that can read your heart rate through walls next year, in Iraq.

“… it will also show whether someone inside a house is looking to harm you, because if they are, their heart rate will be raised. And 10 years from now, the technology will be much smarter. We’ll scan a person with one of these things and tell what they’re actually thinking.”
He glanced at me quizzically, noticing my apprehension.
“Yeah, I know,” he said. “It sounds very Star Trekkish, but that’s what’s ahead.”

(The idea that a raised heart rate implies a will to murder would probably cause some surprise in a Baghdad gym, if any remain. That would certainly be one way to create a nation of inert people. Imagine taking your chances of going on a crosstrainer if there may be a surveillance bot in the street that notes your heart rate is outside the calm range)

Of course, the meaning of (the BBC man’s ) “apprehension” is “fear”, not “incredulity”. There is little doubt that these things are possible. Whether they are desirable is another matter.

Can it really be possible that most people want more of it?

I value peace and security as much as anyone. I would feel my long-term security was very much improved by a greater willingness to discuss issues and solve them.

I don’t feel my physical safety is improved by blanket surveillance. Anyone serious about circumventing this shit does so. The rest of us just seem to accept it passively.

It’s not inevitable. These are political and social choices. Are we really so pathetic that in the so-called liberal democracies we have absolutely NO control over what our societies are becoming?

[tags]Science, Technology, Society, Culture, Fear, 1984, Oceania, Paranoia, Surveillance, Democracy, Rant, Security, Government, Star Trek, UAV, BBC, Bablefish[/tags]

Free Digital Calendars

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Ok, it might not be as good a bargain as it sounds but these really are free 🙂

Continuing my exploration around flickr, and thanks to Alun Salt, I came across “fd’s Flickr Toys” – one of which allows you to take your flickr images and convert them into calendars. Not being one to miss out on the chance to play with “gadgety” stuff like this, I had to give it a try. As a result, I now have three images you can download and use as desktop calendars (or if you are browsing this with a mobile device, you can use these as backgrounds – if you have a big phone…). All three images are saved as JPEG files and are 1280×1024 pixels in size.

Unlike most images here, these will not open in a lightbox but will open as the full image. If you want to use them, I suggest you go along the lines of a right click and “save target as” or “save link as” (or whatever your chosen browser does to save the target of a link rather than the thumbnail image).

October CalendarNovember CalendarDecember Calendar

And now I will return to finding more odd Flickr things 🙂

[tags]Photos, Flickr, fds Flickr Toys, Calendars, Free Gifts, Wallpaper, Digital Images, Technology, Fun, Fun Things[/tags]

DotNetty Ramblings

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Well, it has been a while since I have ranted or raved about technological topics so this is a bit overdue. Fortunately this months .net magazine has managed to provide something of interest (although I think this was actually unintentional on their behalf).

Towards the end of the magazine they have a tendency to waste two – three pages on a normally pointless section called “Big Question.” In this, .net asks a selection of .net figureheads (such as people from Adobe, Actinic, ISPs, Nielsen//NetRatings etc., as well as people like Oxblood Ruffin) a question which gives them a lot of latitude to wax lyrical about all things internety.

This month, the question is “If you could remove one thing from the internet, what would it be?” Surprisingly there are several well thought out answers and most stay away from the pointlessly obvious ones like child porn and crime. For example, Chris Barling (Actinic) earns several WhyDontYou Karma Points for his response:

It would have to be any trace of Michael Winner. He gets over 74,000 hits on Google, so there’s lots to remove. he appears to have no redeeming qualities. A quick Google search for his image is even worse, particularly the Daily Mail photo of a swimming trunk clad Winner. There should be a law against it.

Seriously, what else needs to be said? The only way this could be improved is to remove all traces of Winner from everywhere in the universe. Well done Chris Barling of Actinic fame.

Anyway, this wouldn’t be a WhyDontYou rant if there weren’t some annoyingly odd comments to complain about. Let us take a look at this snippet from Steve Burnard (Adobe):

I would remove blogs, for the following reasons: They’re personal opinions, usually by people who are unqualified to have an objective opinion. They can be out of date, yet will still be referenced as valid.

Blimey. Now as this is a blog obviously I am going to strongly disagree with the nonsense Burnard is spouting here.

Sadly, he is echoing comments which I have heard over the last few weeks from a variety of media sources and, with a lot of caveats, I agree with part of the gist myself.

There is, in recent times, a strange public approach towards blogs and internet information (at least there is in the UK). Some people work on the principle that everything on a blog is 100% scientifically proven fact, while others fall in the exact opposite camp. Obviously both are off the mark by a long way. There are lazy journalists, there are lazy researchers and there are lazy commenters – all of whom will do a quick web search, find a blog which agrees with what ever point they are trying to make and then pass the blog off as if it is peer reviewed research resulting from a double blind study.

However, as Burnard points out, these blogs are actually personal opinion. The problem is not their existence but lazy and stupid people expecting more from them. I am somewhat intrigued as to how a person can not be qualified to have an “objective opinion” when they are writing a “personal opinion” blog. It strikes me that Burnard simply dislikes blogs and has tried to throw two arguments together in his dismissal of their value.

If I read a blog which talks about Stanislaw Lem (for example), this tells me more about how the author of the blog understands the person, what he has done and so on, rather than going to the Encyclopaedia Brittanica and hoping he has an entry. I do not expect every single detail to be 100% factually accurate (although I am disappointed if I find mistakes – not that I have found any in the Black Sun Journal post I mention) and I do not for one second expect editorial commentary to be impartial. I have yet to find any editorial content which is actually impartial.

As to this mysterious “objective opinion” – where does Burnard suggest we go for this? (He doesn’t make any suggestions in the article) None of the “traditional” media sources could ever hope to be considered “objective” in their coverage, especially when it comes to technology. Nearly ever piece I have ever seen on TV or in the print media turns out to be little more than a regurgitated press release, manufacturers / designers websites are no better. I have yet to see anything even hinting at being objective on the Adobe website.

With blogs you can often work out where their bias lies (if you see a penguin logo, you know MS products will get short shrift for example… 🙂 ), and the more you read the blog, the easier this becomes. While there is a risk of getting press-releases in blog forms, this too can be spotted by visiting the blog frequently. Other than the occasional high profile blogger who gets paid to comment on products, you can normally be reasonably sure that when a blog writes about a product, the manufacturer isn’t calling the shots.

What, I wonder, is the source of the mystical “objective opinion?”

One last odd comment on the “Big Question” is from Ian Pearson (slightly insane, high profile Futurologist with BT). Now, dismissing the frankly off the wall predictions he makes, this is what he thinks should be removed from the internet:

I’d remove holiday cottage agencies. The net doesn’t need them, I don’t need them, the cottage owners don’t need them and the tourist industry as a whole suffers greatly because of them. I and many other potential customers now go overseas instead, They’ve overstayed their welcome.

I get the feeling I am missing something here because this makes no sense to me at all. First off, this is a big bout of hubris by Mr Pearson. Just because “he” doesn’t need them doesn’t mean no one else needs them. I have used one to book a fantastic holiday to Hadrians Wall a few months ago and the cottage owners I have spoken to about them (admittedly only three) have had good things to say about them.

More importantly though, is the idea that the tourist industry is suffering because of online holiday cottage agencies. What madness. The idea that because of the existence of holiday cottage agencies people now decide to travel overseas instead is just too weird for words. Is Ian Pearson (and these mysterious “others”) incapable of booking a UK holiday without going through a cottage agency? Surely the final decider is the reality of economics. If these agencies really add no value, and do nothing but discourage tourists, they will go out of business and the weird happy state he seems to look for will return.

Personally, I just think all this “futureguessing” has sent him insane. (But this is just my non-objective, personal opinion…)

[tags]Technology, Blogs, Blogging, Steve Burnard, Chris Barling, Ian Pearson, BT, Adobe, Actinic, DotNet, .net, Magazine, Web Design, Web Design Magazine, Nonsense, Drivel, Rambling[/tags]

Pipex Still Sucks

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Following up from my previous rant about the terminally bad customer service experience I had with crappy Pipex, I have now had a letter from them explaining some of their “reasoning.” Even after reading this, I can confirm Pipex still suck and Pipex is still a “Bad Shop.”

There are two strands to my current annoyance. The first is a common one in the UK, in that I am paying for an “up to 8MB” broadband service and actually getting half a megabyte. Before this fiasco began, I was averaging around 4Mbps which was acceptable and there certainly have been no new broadband users on the exchange (the area is small enough that I would know). One of two things has happened – either BT have ****ed up when they tried to fix the connection or Pipex have spitefully changed my access without telling me. I have no way of knowing which it is, but before the problem the router I use reported its connection as “8192kbps” every time it connected (this was different to the actual speed I could get from the connection though). Now every time it connects, it reports a speed of “576kbps.” Upstream remains constant. Maybe some one who knows more about these things can tell me what is going on, at the moment I am waiting for Pipex support to come back to me over the problem. (I am not holding my breath…)

Secondly, the letter itself. This is a whole page basically telling me that Pipex pride themselves on their customer service but, basically, this is not Pipex’s fault. While this may well be true, it says nothing and answers none of my questions. Priding themselves on their customer service is irrelevant when their staff are rude and unable to help. It is a nice corporate slogan which looks good on advertisements, but the reality is they have a disgruntled customer and telling me I am in a minority does nothing to assuage that. As for it not being Pipex’s fault, why should I care? My contract is with Pipex not BT – it seems they were too lax (or too cheapskate) to negotiate a service level agreement with BT and as a result are unable to use any leverage with them. Pipex refused to give me any contact details of people at BT who I could complain to (or check on the status of the problem), so to all ends and purposes, Pipex are at fault. If you go to a restaurant and the food tastes poor, do you think the chef would turn round and say it wasn’t his fault the supplier sent bad tasting tomatoes?

The only sliver of light at the end of the tunnel is Pipex have given me a months free line rental, when the month will happen is beyond me as I have no intention of remaining with them. If anyone reading this works in a customer relations / retention type field, please take note. Hollow promises and corporate buzzwords do not make up for crappy service. Pipex should know better, but basically Pipex sucks.

[tags]Pipex, Bad Shops, Bad Customer Service, Technology, ADSL, Internet, ISP, Bad ISP, Bad Service, Internet Access[/tags]

Pipex – Terrible Service (long)

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Well, I am back online now after over a month without any method of connecting to the internet. I would like to say about how my ISP (Pipex) provided some wonderful technical support and helped me through the process, going the extra mile to earn the money I pay them each month.

In reality, the opposite is true. I will try to keep this brief as I am angry enough to rant for months over this, and I have every intention of bringing this up on a regular basis to make sure it remains “current” in search engines.

Basically put, Pipex is a “bad shop.” It provides a moderate service which is no longer really cost-effective in the ISP market of the UK. The headline promise is 8mb connection speeds but, so far, I have never got over 3mb. Once upon a time it had a good standard of technical support services, not any more. Pipex technical support and customer services are so bad it defies belief. It is one thing having a hard time helping a customer, it is another to lie and be rude to them. Pipex are terrible. Needless to say I am in the process of changing ISP now. On to the back story for this rant.

On 5 Aug, my internet connection died. No warning, no indication. At first I thought it was a fault or something with the server (the log kept reporting “LCP Down” and “Failed to synchronise”), so I tried to see if this was the case. Sadly, due to the time of day, the only way to see if there was a problem was to log on to Pipex’s website. Hard to do without an internet connection… Continue reading →

Fairy godfather

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Who is the godfather of the Internet?

Today’s Guardian Technology page identifies him as Vint Cerf
Vint Cerf, aka the godfather of the net, predicts the end of TV as we know it
Web guru foresees download revolution

But wait. What about

Mark Joyner, often referred to as the “Godfather of the Internet”

according to Articles about cable, dsl, etc?

Or Imperial College’s candidate,

… Imperial College alumnus, Donald Watts Davies, the Welsh computer genius regarded by many as the godfather of the internet.

Or Al Gore?

…Earlier today, Xeni spoke with former Vice President Al Gore, internet godfather and co-founder of Current TV,

(Phew, at least I know who Al Gore is. I have heard of Vint Cerf, but a name so unremittingly stunning would stick in the brain anyway, after one hearing. I have never heard of the others.)

Or this candidate on interandom

.. Carnegie Mellon Professor and “Godfather of the Internet” David Farber

Or this from some sort of podcast scraper list:

Thomas Prendergast, CEO of Inetekk & creator ot the Veretekk Automated Lead Generation & Online Marketing System. .. Thousands know him as “The Godfather Of The Internet”…

From MQ magazine

Vannevar Bush (1890-1974) is considered by many to be the godfather of the internet.

There are loads more Internet godfathers but I got too bored and stopped collecting them.

How many godfathers does the Internet need?
What does it mean to be an Internet godfather?
Do they insist on being called don and putting horse’s heads in the beds of adherents of traditional media?
Or do they grant wishes, like fairy godmothers? I’ll take health, wealth and happiness if they’re still going. Though I’ve never heard of fairy godfathers. Obviously shoudl have paid more attention to the Brothers Grimm and Hans Christian Anderson and Andrew Lang’s vari-coloured Fairy books. (That’s a link to Project Gutenberg if you want to make a liar of me and find fairy godfathers aplenty.)

There are so many questions here and I’m a bit stumped by not knowing what even a traditional godfather does. I have a fuzzy impression thay promise to bring up the child they are godfathering as a Christian or mafia member, or both, according to context Give a few gifts in exchange for the family’s votes in some Latin political systems? That’s about it.

Is there a godmother of the Internet? On safer ground here. I know what a godmother does. They grant wishes and turn pumpkins into coaches.

Well I found a paltry two candidates,

Takeaway media says

…according to Esther Dyson, the godmother of the internet, we may even see by 2100 the end of life’s only two certainties, death and taxes.

Well, surely a half-decent fairy godmother should be able to sort those little inconveniences out.

Flash Goddess names Lynda Weinman, although she seems unsurprisingly reluctant to claim the title, possibly because she’s not confident about her scullery-maid-to-princess skills.

Q How do you feel about being referred to as the “godmother of the internet”?
A. I’ve never heard myself referred to as that! It’s an uncomfortable and inaccurate label.

Lap this up

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The Internet is Father. The Internet is Mother. The Internet reached out its hand and gave us all life.

So it sort of pains me to say that the goal of achieving one laptop per child may not necessarily be a good thing…

The Mission Statement of the one laptop per child foundation

… is to stimulate local grassroots initiatives designed to enhance and sustain over time the effectiveness of XO laptops as learning tools for children living in lesser-developed countries.

local grass-roots initiatives, sustainability, learning tools, children, lesser-developed countries? Blimey. How worthy is that? These eco-friendly words could never be used to promte a BAD THING, surely?

It’s been a while since I’ve been to a less-developed country, but I seem to remember that, after food*, the crying needs for learning tools were for pencils and paper. Pencils, ffs. They don’t cost more than a couple of pence wholesale. You could probably pass one out to every needy kid in Senegal, say, for less than the cost of a handful of these laptops.

Well the BBC said:

A team of US-based researchers, backed by a billionaire, have re-invented the computer in an attempt to revolutionise education in the developing world.

I love the “backed by a billionaire” touch. Another selfless billionaire who couldn’t possibly be looking for new products and new markets. Or have an interest in spreading consumerist values. Or in getting national governments to support setting up digital network infrastructures.

Who is this mystery philanthropist?

Well, Internet research isn’t an exact science, so bear with me here.

MIT’s Nicholas Negroponte? Wow, that name sounds oddly familiar. Well according to wikipedia, among a range of other distinctions, he

is the younger brother of John Negroponte, current United States Deputy Secretary of State.

About whom wikipedia is also pretty forthcoming. It starts with:

He is currently serving as the United States Deputy Secretary of State. Prior to serving in this capacity, he was the first ever Director of National Intelligence.
Negroponte served in the United States Foreign Service, from 1960 to 1997. He had various tours of duty as a United States ambassador, including a three-year ambassadorship to the Philippines, from 1993 to 1996. He subsequently served as U.S. permanent representative to the United Nations from 2001 to 2004, and was ambassador to Iraq from June 2004 to April 2005……

What a career! Studded with involvement in such uncontroversial American adventures as Iraq and anti-Sandanista actions.

From 1981 to 1985, Negroponte was the U.S. ambassador to Honduras. During this time, military aid to Honduras grew from $4 million to $77.4 million a year, and the US began to maintain a significant military presence there, with the goal of providing a bulwark against the revolutionary Sandinista government of Nicaragua, which had overthrown the Somoza government and then created a state with close ties to both Cuba and the Soviet Union.

Now, I know some brothers are estranged and all that. For all I know, the Negroponte extended family observes no kinship rituals. So it’s more than possible that John and Nick don’t even exchange Christmas newsletters. And that they don’t share any social and political goals. So don’t jump to conclusions…..

Just saying.

(Compare and contrast the media fuss over government workers adding the odd “allegedly” to Wikipedia entries with uncritical media presentation of one laptop per child programme. There are also several techy blogs welcoming it as ironing out the digital divide E.g. Live stuff)

* plus a few other things like “staying alive till their tenth birthdays”, “accessible clean water”, “not getting shot”, “not living on the streets” or “not working on rubbish tips” and so on, but let’s not lose our sense of humour here……..