Rights fading away

If you hadn’t already noticed, I am a keen hobbyist photographer. I love going out with my family and taking pictures of everything around me. This is pretty harmless and it gives us nice pictures to hang on the walls or foist off on relatives in place of Christmas and Birthday presents. As a pastime, there could be much worse.

Being interested in photography, I always considered myself lucky that I was born in a democracy where people are basically free to indulge in their hobbies and predominantly interested in landscape photography where you dont have to ask someone to smile.

It seems, however, I was actually quite wrong and it is only my tendency for landscape shots that keeps me on the right side of the law. Despite our “evil freedoms” being abhorrent to the nutcases like Usama Bin Laden, we actually have a lot less than you would think. Actually, that isn’t true (yet) but I will come back to this.

Two news items from this weeks Amateur Photographer magazine give pause for thought about our “rights” and freedoms. The first is a worrying incident in the land of the free:

A TV crew filming a story about photographers being harassed at a US railway station were stopped by security and told to switch off their cameras. (…) Tom Fitzgerald, a reporter for Fox 5 television, was interviewing the chief spokesman for rail operator Amtrak when a security guard ordered the crew to stop filming. Ironically, the spokesman had apparently just confirmed to the reporter that photography was, in fact, allowed.

It continues to mention that this is not an isolated incident (flickr discussion) and the madness that “moves are afoot to introduce draft legislation designed to protect the rights of photographers to take pictures.”

It is doubly ironic that they tried to put paid to the film crew filming the company spokesman saying filming was allowed. What better example of corporate non-communication could there be?

The Amtrak Goons are insane, but are not alone. We have a similar problem in the UK:

Olympics 2012 bosses have apologised to photographers who complained about heavy-handed treatment by security guards at the East London construction site. The Olympic Delivery Authority (ODA) came under fire after two amateur photographers complained following a confrontation outside the site on 3 May. Louis Berk and Steve Kessel say they were left feeling intimidated after guards demanded to see their identification. ODA spokeswoman Laura Voyle said the guards approached the photographers ‘to investigate a report that they had been seen within the Olympic Park boundary’. However, the pair insisted they had been on a ‘public pavement’ and had not ventured onto the Olympic site itself. (…) And [Olympics Security Manager] promised to conduct a ‘review of instructions on how they will deal with issues relating to photography’.  (…) However, [Louis Berk] does not feel reassured, telling us: ‘What concerns me is that I still don’t know if the ODA realises that suspicion of taking photographs of their property from a ‘public place’ is not a cause for intervention by the guard force.’

There is more madness around the 2012 London Olympics but this highlights the current problem.

In a nutshell, both instances were the result of private Security Guards not being aware of the rules regarding their location. This is down to poor education by their employer. In the UK you can photograph almost anything (some locations are exempt under the 1911 Official Secrets Act) from a public place. If you can see it, you can photograph it. Kind of makes sense really. It is different if you are on private property, but 90% of the time the property owner will give permission. Again, it makes sense. I can only assume the law is similar in America.

What is worrying is that both instances show people have a default setting of STOPPING photography. I will be charitable and say neither organisation put out instructions to annoy members of the public (including tax payers who paid for the bloody Olympic-farce) so the security guards must have assumed the camera was a security threat. Over the last few months there have been lots of occasions where over zealous guardians have taken offence at people trying to take photographs, even in (weirdly) popular tourist destinations like Trafalgar Square. I have read claims that people were questioned because they could be “terrorists doing reconnaissance” (with an overt camera and tripod – good job Johnny Foreigner isn’t clever enough to use a mobile phone camera…) or other equally spurious risks (there were children present etc..).

The problem is, these fears (and certainly this one in particular) are nonsense. Bruce Schneier, BT’s chief security technology officer, recently wrote an excellent article for the Guardian where he dismisses most of these fears. The article is really, really worth reading even if you aren’t a photographer – there are many more “freedoms” at risk from our apathetic approach to them and “terrorism.” Schneier has an interesting theory that this madness where we fear long-lens cameras is because it is a “Movie Plot Threat.” Also worth reading.

Sadly, it may well be too little, too late for our society. We fear that the evil Islamic terrorists will destroy our culture, so to “beat” them we destroy it ourselves. Well done us.

Terrible Pipex Service – Fiasco Continues

Well, I will try to keep this short and I promise to try and find a new topic to complain about, but surfing the internet at snails pace is painful.

I mentioned yesterday the fiasco I was having with Pipex, and their final suggestion was to do some tests for 24 hours then call back. Well, I carried out the tests and called them back. If only it had been that simple.

After a short lifetime listening to a bored “we value your call” (obviously they value it, I am paying to call them….) I got through to an operator who went through the questions required by the data protection act (I assume if it wasn’t for that darned act, they would happily give my details out to every one…) and once more I was asked what the problem was.

I explained, in detail, what had happened and the tech support creature started to ask me the standard questions about “had I checked the filters…” (etc). Fighting the urge to scream, I reminded him that I had already gone through all this and I was just calling with the test data so they could escalate it to BT. Rather than ask what the data was, he asked me “what sort of speeds” I had been getting “over the last few weeks.” I was stunned. So much for the 24 hours worth of tests nonsense. Anyway, I told him that before the “fix,” I’d been getting a consistent 4 (and a bit) mbps downstream and the line reported it was an 8mb connection and since BT fixed the exchange I was now on a line which reported itself as 500kbps. Then it got really comical.

The “technician” asked what sort of download speeds I was getting. I said 350 – 400kbps on average. He then explained to me how 350 – 400kbps was “about 4 meg.” This jaw dropping announcement left me silent for a moment or two while it really sunk in that he thought three hundred and fifty kilobytes per second was “about” four megabytes per second. What abstract definition of about do they use at Pipex? When I, politely, explained that 400kbps was “about” half a mbps he went quiet for at least 30 seconds. The silence became painful after a while and I genuinely wasn’t sure if he was still there.

Eventually, he found his voice again and said he would carry out some tests. After a few (silent) minutes where all I could hear was his frantic typing on a keyboard he confirmed the line was reporting it was a 500kbps and he would escalate it to BT – who would deal with it “in 1 – 6 days.” Wonderful, now I know that this time next week I will call Pipex again, who will say “sorry, BT had a problem, they will investigate in 1-6 days” and so on, ad infinitum.

Fundamentally this shows yesterday’s tech “support” person was lying through his teeth when he asked for the tests to be carried out. Today’s person didn’t care about my results and ran the test himself before sending it on to BT.

It amazes me that Pipex is still getting such rave reviews from people when they, basically, have untrained buffoons running their call centres and spend more money getting a low-life Z-lister like David Hasslehoff to front their campaigns than they spend on providing a service. As far as I am concerned Pipex is the worst ISP I have ever used (it is now even worse than Tiscali who used to be top of my List of Hate, comically Pipex’s fall from grace came when Tiscali bought them…) and I have no idea why every few weeks I get an email telling me how popular they are, how good their service is (for everyone else, obviously) and how I should recommend them to my friends. To be honest, there isn’t anyone I hate enough to recommend Pipex to them.

Please, feel free to spread the word.

[tags]Pipex, Bad Shops, Bad Customer Service, Pipex Sucks, Pipex Bad ISP, Bad ISP, ISP, Internet, Rant, Technology, Network, Tiscali, David Hasslehoff, Internet Service Provider, BT, ADSL, DSL, Modem, Networking, Orders of Magnitude, Bad Mathematics, Bad Networking[/tags]

Pipex – Terrible ISP

Long rant – if you are reading this on Planet Atheism / Planet Humanism (or just aren’t interested) and you don’t want to know about my troubles with a UK based ISP please skip this 🙂 If you know anyone thinking of getting a new ISP, simply tell them to avoid Pipex at all costs.

My problems with Pipex continue unabated. I am in the process of trying to move away from them and get Sky Broadband but I am hitting hurdle after hurdle.

Following on from the fiasco where I had an entire month without internet connection, despite repeated false promises by the customer services staff and the only offer Pipex could make to placate me was to promise me an extra months connection for free – when this free month will be is anyone’s guess, I am still being billed each month – the connection still sucks. Pipex technical support have reached new levels of incompetence and it is getting to the point where I am tempted to simply cancel this phone line and get a new one…

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DotNetty Ramblings

Well, it has been a while since I have ranted or raved about technological topics so this is a bit overdue. Fortunately this months .net magazine has managed to provide something of interest (although I think this was actually unintentional on their behalf).

Towards the end of the magazine they have a tendency to waste two – three pages on a normally pointless section called “Big Question.” In this, .net asks a selection of .net figureheads (such as people from Adobe, Actinic, ISPs, Nielsen//NetRatings etc., as well as people like Oxblood Ruffin) a question which gives them a lot of latitude to wax lyrical about all things internety.

This month, the question is “If you could remove one thing from the internet, what would it be?” Surprisingly there are several well thought out answers and most stay away from the pointlessly obvious ones like child porn and crime. For example, Chris Barling (Actinic) earns several WhyDontYou Karma Points for his response:

It would have to be any trace of Michael Winner. He gets over 74,000 hits on Google, so there’s lots to remove. he appears to have no redeeming qualities. A quick Google search for his image is even worse, particularly the Daily Mail photo of a swimming trunk clad Winner. There should be a law against it.

Seriously, what else needs to be said? The only way this could be improved is to remove all traces of Winner from everywhere in the universe. Well done Chris Barling of Actinic fame.

Anyway, this wouldn’t be a WhyDontYou rant if there weren’t some annoyingly odd comments to complain about. Let us take a look at this snippet from Steve Burnard (Adobe):

I would remove blogs, for the following reasons: They’re personal opinions, usually by people who are unqualified to have an objective opinion. They can be out of date, yet will still be referenced as valid.

Blimey. Now as this is a blog obviously I am going to strongly disagree with the nonsense Burnard is spouting here.

Sadly, he is echoing comments which I have heard over the last few weeks from a variety of media sources and, with a lot of caveats, I agree with part of the gist myself.

There is, in recent times, a strange public approach towards blogs and internet information (at least there is in the UK). Some people work on the principle that everything on a blog is 100% scientifically proven fact, while others fall in the exact opposite camp. Obviously both are off the mark by a long way. There are lazy journalists, there are lazy researchers and there are lazy commenters – all of whom will do a quick web search, find a blog which agrees with what ever point they are trying to make and then pass the blog off as if it is peer reviewed research resulting from a double blind study.

However, as Burnard points out, these blogs are actually personal opinion. The problem is not their existence but lazy and stupid people expecting more from them. I am somewhat intrigued as to how a person can not be qualified to have an “objective opinion” when they are writing a “personal opinion” blog. It strikes me that Burnard simply dislikes blogs and has tried to throw two arguments together in his dismissal of their value.

If I read a blog which talks about Stanislaw Lem (for example), this tells me more about how the author of the blog understands the person, what he has done and so on, rather than going to the Encyclopaedia Brittanica and hoping he has an entry. I do not expect every single detail to be 100% factually accurate (although I am disappointed if I find mistakes – not that I have found any in the Black Sun Journal post I mention) and I do not for one second expect editorial commentary to be impartial. I have yet to find any editorial content which is actually impartial.

As to this mysterious “objective opinion” – where does Burnard suggest we go for this? (He doesn’t make any suggestions in the article) None of the “traditional” media sources could ever hope to be considered “objective” in their coverage, especially when it comes to technology. Nearly ever piece I have ever seen on TV or in the print media turns out to be little more than a regurgitated press release, manufacturers / designers websites are no better. I have yet to see anything even hinting at being objective on the Adobe website.

With blogs you can often work out where their bias lies (if you see a penguin logo, you know MS products will get short shrift for example… 🙂 ), and the more you read the blog, the easier this becomes. While there is a risk of getting press-releases in blog forms, this too can be spotted by visiting the blog frequently. Other than the occasional high profile blogger who gets paid to comment on products, you can normally be reasonably sure that when a blog writes about a product, the manufacturer isn’t calling the shots.

What, I wonder, is the source of the mystical “objective opinion?”

One last odd comment on the “Big Question” is from Ian Pearson (slightly insane, high profile Futurologist with BT). Now, dismissing the frankly off the wall predictions he makes, this is what he thinks should be removed from the internet:

I’d remove holiday cottage agencies. The net doesn’t need them, I don’t need them, the cottage owners don’t need them and the tourist industry as a whole suffers greatly because of them. I and many other potential customers now go overseas instead, They’ve overstayed their welcome.

I get the feeling I am missing something here because this makes no sense to me at all. First off, this is a big bout of hubris by Mr Pearson. Just because “he” doesn’t need them doesn’t mean no one else needs them. I have used one to book a fantastic holiday to Hadrians Wall a few months ago and the cottage owners I have spoken to about them (admittedly only three) have had good things to say about them.

More importantly though, is the idea that the tourist industry is suffering because of online holiday cottage agencies. What madness. The idea that because of the existence of holiday cottage agencies people now decide to travel overseas instead is just too weird for words. Is Ian Pearson (and these mysterious “others”) incapable of booking a UK holiday without going through a cottage agency? Surely the final decider is the reality of economics. If these agencies really add no value, and do nothing but discourage tourists, they will go out of business and the weird happy state he seems to look for will return.

Personally, I just think all this “futureguessing” has sent him insane. (But this is just my non-objective, personal opinion…)

[tags]Technology, Blogs, Blogging, Steve Burnard, Chris Barling, Ian Pearson, BT, Adobe, Actinic, DotNet, .net, Magazine, Web Design, Web Design Magazine, Nonsense, Drivel, Rambling[/tags]

Now I hate AOL

Sorry if you are an AOL user, but if you are then please think of changing your provider. As a bit of “Disclosure,” I used to be an AOL user in the mid 1990s but, thankfully, I got over it.

My recent tirade is a combination of dislike for AOL and Packard Bell’s choice of software.

I have bought a new laptop (Packard Bell, MZ36 series) and it is brilliant. I really like it. However, today I foolishly tried to uninstall the AOL software which is doing nothing but popping up every now and then, running in the background and taking up disk space.

Doing the decent thing, I used the control panel “uninstall” applet. Possibly my big mistake. I started the uninstall process at 1655hours (BST) and as I write this it is 1815hours (BST). The process still has not completed. I refuse to believe that the AOL 9.5 software is so large that an Intel Core 2 Duo processor takes over 1 hour, 20 mins to remove it so I assume the thing has crashed. Being new to Vista, I have no real idea on how to stop it or how to kill the process without causing problems (I tried doing it in Task Manager but it didn’t die).

Worryingly there is a large collection of software I have no intention of ever using which Packard Bell have “Helpfully” installed for me. Do I have the courage to remove all of them?

[tags]Technology, Rant, AOL, Computers, Bad Service, BT, Vista[/tags]