Tag Archives: Cable-TV

I told you so?

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Ironically, a mere ten minutes after I made my last post about the terrible service provided by Virgin Media, I got a phone call from Heather saying the Engineer had been round. Now, this is the second visit booked by Virgin Media (i.e. two days off work) and Virgin have had eight days to get things sorted out. You would think this visit was going to be little more than a formality to plug in a new cable modem.

You would be wrong.

The engineer brought the cable modem, but didn’t have the right power cable. Sheer brilliance. Now, not only is there no way of knowing if that is indeed the real fault, but Heather took her second day off work for no reason at all. A new visit has been booked for Tuesday (13 days after the fault was reported), and hopefully this time the engineer will bring everything they need to see if it works. If it turns out to not be the modem, Thor only knows what they will suggest (another visit a week later, maybe?).

For some odd reason, Heather seems reluctant to close her account with Virgin (attachment to email address / website I suspect), despite the fact she could pretty much get an ADSL contract up and running in less time than this has taken. At it’s longest, I have had ADSL set up in 10 days… Virgin have not been able to help an existing, long serving, customer in that time. I suspect this is an example of a company which spends too much of it’s money and time trying to attract new business, rather than maintaining it’s current customer base…

[tags]virgin, virgin-cable, Thor, virgin-media, virginmedia, cable-tv, cable, bad-service, bad-shops, rant, rants[/tags]

Will Virgin Come Through?

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Although heather has been without a functioning Cable Broadband service for over a week now (reported last Thursday), hopefully Virgin Media will have sent someone round to sort it out today. Personally I am not holding my breath that, even if they do, it will result in a functioning service worth the massive costs.

Shamefully, even though there have been multiple faults and several off-line periods in the last few weeks alone, all Virgin Media are giving as compensation for 8 days without a service is a £20 refund. I would find that almost insulting.

As I have mentioned one or two times previously, I am about to move house and looking at my options for a new internet service provider. Until about six weeks ago, I had Virgin as one of the main contenders and thought the TV/Broadband combo was well worth getting. Now, you couldn’t pay me.

I must say a big Well Done to Virgin Media, they took over cable companies with good customer service records, and generally very loyal customers, and managed to make a complete hash of everything. Brilliant. I bet Sky are laughing themselves to sleep every night…

[tags]virgin, virgin-cable, virgin-media, virginmedia, cable-tv, cable, bad-service, bad-shops, rant, rants[/tags]

I’m channelling God

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The God channel, Euro version, is one of the delights that Virgin Media haven’t let fall off the list. It’s too easy a target but I’m not constrained by any rules of engagement here. The only other channel that managed to be simultaneously comic, mindnumbing and stomach-turning was the Fashion Channel and that seems to have gone.

Between the theologically incomprehensible Jewish Voice and the hypnotically tedious In Touch, presented by the pastor of some Atlanta Baptist Church, there is an awesome advert for an event for the Easter weekend, being held at Kingsway International Christian Centre (KICC.)

Massively oversized strongmen wearing tight Lycra patterned costumes. (I thought they were wearing US flags but that may be a false memory, caused by the traumatic effect of exposure to ten minutes of Jewish Voice.) Very garish stage and stage effects and loud music. You see them doing typical World’s Strongest Man feats – smashing through towers of breeze blocks with their bare hands and so on.

I am utterly baffled by the connection, here. Christian Centre & (unlikely to be 100% “natural”) Strong Men?

Except maybe it’s “These dudes could do some serious smiting. Beware godless hordes.”

Virgin really crying out to be sacrificed now

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Grrr. Virgin Cable TV:-

Sky One= no great loss.
FX = only channel you can legitimately watch the Wire on UK TV.

Happily rewatching series 4 tonight, ready to catch all the smart bits of dialogue that I didn’t quite get the first time or read the messages supposedly coded into Omar’s t-shirts by the costume designers that I wasn’t paying attention to. And so on.

Screen goes blank five minutes after the credits.

Ominous blue box comes up, holding the words that I’m not authorised to view this channel.

So it costs about £80 a month – for broadband, tv and a phone I make barely half a dozen local calls on – no matter what the ads say – and they can’t even pay out the Wire now?

Virgin Disconnect

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It seems that no only have virgin media dropped Sky channels from their TV service but their broadband customers have had a major outage today (at least in the North West).

To put the icing on the cake, complaints this morning (around 1000hrs UK time), were given a “four hour” ticket which (ten hours later) is still unresolved with no feedback.

What a wonderful way to retain customers. I was looking at going for a cable package, mainly because people (generally) said good things about Telewest. It seems that since it became Virgin Media things have gone down hill in a massive way. (Seems to resemble the trains really… Look pretty, cost a fortune but just as crap as ever).