Although heather has been without a functioning Cable Broadband service for over a week now (reported last Thursday), hopefully Virgin Media will have sent someone round to sort it out today. Personally I am not holding my breath that, even if they do, it will result in a functioning service worth the massive costs.
Shamefully, even though there have been multiple faults and several off-line periods in the last few weeks alone, all Virgin Media are giving as compensation for 8 days without a service is a Â£20 refund. I would find that almost insulting.
As I have mentioned one or two times previously, I am about to move house and looking at my options for a new internet service provider. Until about six weeks ago, I had Virgin as one of the main contenders and thought the TV/Broadband combo was well worth getting. Now, you couldn’t pay me.
I must say a big Well Done to Virgin Media, they took over cable companies with good customer service records, and generally very loyal customers, and managed to make a complete hash of everything. Brilliant. I bet Sky are laughing themselves to sleep every night…
[tags]virgin, virgin-cable, virgin-media, virginmedia, cable-tv, cable, bad-service, bad-shops, rant, rants[/tags]