Pipex still sucks
article written by TW.
Long suffering readers of this blog will be aware of the problems I have had with my crappy ISP. Pipex used to be really good, and I have used them for years, then one day they were taken over by Tiscali. Tiscali had a reputation for being a terrible ISP, so logic would have said they’d buy a good one and learn how to improve.
No.
Tiscali took over Pipex and it went down the toilet. My internet connection is normally barely better than a 56k dial up modem. I have been trying to change ISPs, however I am caught between the problems of being on a contract with (the no longer existant) Pipex and being due to move house in a few months (making a new contract a pain in the ass). As a result I have to suffer this interminable service for a while longer.
To prove a point, this is what my connection has been like for the last year:
Speedtest Results from Thinkbroadband.com
There are some gaps in the results - normally because for long periods of time my connection is so slow it wont run. Isn’t that a fantastic example of the modern, 24/7 connected society we live in.
Sadly, there is nothing I can do about it except continue in my quest to spread the word about what poor service Tiscali/Pipex offer. If you know anyone in the UK, please feel free to warn them! 
Popularity: 20% [?]
Tags: adsl, Bad Shops, Bad-ISP, bad-service, Crappy-Pipex, internet, ISP, Pipex, Pipex-sucks, Slow Connection, Technology, Tiscali, Tiscali Sucks.
Tom Donald
wrote:
I have a Tiscali phone/broadband package, and it works just fine! BUT I’ve tried to find out whether I can get a TV service from tiscali, and they will not tell me. Actually they won’t communicate with me at all, their website is astonishingly hostile, and their technical support is too. They are utterly determined not to have to communicate with their customers! And that’s customers who want to give them more money… I don’t think that’s a very good sign!
Cheers!
tom
This comment was written at August 8th, 2008 at 18:55,
Rod
wrote:
Be realistic. You are obviously expecting Tiscali to act like any respectful company offering a service to consumers for which it is paid well.
Tiscali are well known as a organisation who are quite happy to set up an account initially, but then abuse and ignore clients queries, complaints and criticisms. I personally have been told lies and been given false promises by Pipex/Tiscali. I have been given false telephone numbers (don’t exist) just to get me off the line. They have ALWAYS made me wait up to 45 minutes on their premium line at 10p per minute only to be told it’s another department that I will not be allowed to contact. A mere paying customer is not allowed to know when anything will be put right. Will not be allowed to know IF IT WILL BE PUT RIGHT. As I said, they have never done anything whatsoever other than say its another department and this is over a period of over six months. I for one am now sick of their false promises, deceitful ways and downright lies. Check the websites for so many complaints about them. Like I said initially “DON’T EXPECT THEM TO BOTHER WITH A REPLY. THEY ARE ALREADY GETTING YOUR MONEY SO WHY SHOULD THEY BOTHER?
This comment was written at August 17th, 2008 at 16:54,
Ade
wrote:
I just hope that people out there will post to this site and make it absolutely clear that Pipex / Tiscali are bordering on theft. Ask for a MAC code, an email comes saying I may be charged if I break the terms of my contract and a charge goes straight to my card before using the MAC code. Happened twice even tho they admitted I was not informed I was going onto a new contract end 07. They have logged every other detail of conversation but have no record of an email they sent confirming that any future charges would be refunded if I left Pipex. I have to send a letter with a copy of *their* email sent 4 months ago. Customer care is absolutely appalling, charges on every phone number they give you, they have no interest in me or my complaints whatsoever, I get passed from department to department, they just want my money. And it took three minutes to open the link to this page, I was not informed about any migration to Tiscali, my connection speed in the evenings is dreadful / non existent many times in the evenings, I dont use P2P, I dont use anything that hogs bandwidth, I just get a crap service form a crap company. I used to think trying to get somewhere with BT was bad but believe me, Pipex / Tiscali really do get the award for not knowing how to treat their customers. Come on guys, there are plenty of you out there moaning on other sites, get this thread going and get the truth out to anyone else considering signing up. PLEASE.
This comment was written at September 13th, 2008 at 23:31,
TW
wrote:
Ade - well said. I couldnt agree more and will see about doing a more recent post looking at the current levels of crap they are offering.
If you have any other posts about this please let me know.
This comment was written at September 14th, 2008 at 16:43,