Are BMS (01706713200) reading this blog?

Now I have mentioned Bury Marketing Sales (BMS) here a few times and it seems there is a bit of a spooky co-incidence when I do. After my last blog post about the pond-scum organisation who were phoning me two or three times a day (from 01706713200), I had a comment on an older post on the same topic.

In this comment, Paul wrote how that, after complaining to BMS customer services he never had any further calls. I wrote that, oddly, I hadn’t had any calls from BMS since my last rant about them (even though calling customer services hadn’t helped me in the slightest). It seems I was being a bit premature.

Since my reply, late last night, BMS have tried to call me six times today. Seriously. The first two I missed because I was no where near my phone, one left a silent voice mail. The next call came while I was driving, I answered (handsfree, of course) and explained I was driving. The sales monster pretty much ignored it and started asking me questions about my handset choices, how long I had left on the contract etc. I continued to explain I wasn’t interested and had requested customer services take me off their war-dialling list. The salesman basically ignored this and carried on trying to convince me to take a new contract so I hung up on them. The last two calls came while I was fairly free so I entertained myself at their expense. Each time they called, I answered but didn’t speak. After about 5 seconds they would say “hello,” at which point I would start banging and crashing bits of metal together. Both times the call was terminated by BMS after 22 seconds (exactly, is that a part of their instructions?) Childish, yes, but it made me laugh.

Anyway, this got me thinking. Are they reading this blog? Have they worked out which number they call is mine (if they hadn’t, they probably have now unless everyone gives them the metal treatment…)? Was my previous comment seen as a challenge? Did they give up on me after my post, only to resume when I goaded them? Are they reading this? How will they react?

Come on BMS, let me know if you are here?

01706713200 – BMS – Still Scum

Almost a week ago, I mentioned the problems I have been having with BMS and how they keep phoning me every day from 01706713200. In a nutshell, Bury Marketing Sales (BMS) operate a call centre which basically tries to wear down customers of 3 (telephone provider) until they take up the “Offers.”

Reading round various websites (Google helps) and it seemed that the call centre staff had a tendency to be talkative, which was something I had never experienced. Every single time I answered the phone, all I heard was silence (with call centre background chat) and every time I missed the call, they left me a voice mail which was also about 10 – 20 seconds of silence. I found it quite strange.

On Monday, I had my daily call from 01706713200, I wasn’t too busy, so I answered it. Instead of saying “hello” though, I just accepted the call and waited for about five seconds. Instead of the normal silence, a call centre operator started talking and trying to sell me a new contract. Even when I pointed out my contract was pretty new and had 12 months left to run, he didn’t care. He basically wanted me to take out a second contract with them – when I said it made no sense to have two contracts on one phone with one sim card, he started saying about how different calls would be “routed automatically.” In the end, I tried to be a politely firm as possible but said no thanks. He finished with a “we will call you back to see if you’ve changed your mind.” Blimey.

They certainly kept to their word on this. I now get three or four calls a day. Normally about every two hours between 10am and 3pm. This time it is back to the silent treatment. When I answer there is no one there and when I don’t answer I get silent voice mails. It is like having my own pet stalker (without the fear).

Anyway, on the off chance that there is some one reading this who is in anyway related to marketing or sales: This is NOT the way to do it. At the moment, even if they were offering me the best deal in the world I would turn them down now. It has soured my opinion of 3 (who have apparently sold my details to BMS despite me explicitly saying “no” on the forms) beyond repair and there is no way I will renew my 3 contract when it runs out in two months. (I lied about the 12 months).

For those who are interested (and we get a lot of traffic here on this subject), the registered details of BMS (with Companies House) are:

Bury Marketing and Sales Ltd
47 Sefton Street
Company No. 05802107

Their contact emails are (sales) and (Customer Services) – feel free to sell these addresses on…

If you are feeling aggrieved by their behaviour, you can also fax them on 0845 299 1672, but as this is not a free (or cheap rate) number, I would advise against my initial idea of faxing them mountains of crap.

I have read a few places online where people are suggesting legal action against either BMS (harassment) or 3 (breach of contract), so if you are trying either of these I would love to hear how you get on.

[tags]Bad Shop, BMS, 01706713200, Bury Marketing Sales, 3, Three, Telecoms, Cell Phone, Mobile Phone, Hutchinson 3g, Hutchinson, Bad Privacy, Breach of Contract, Privacy, Consent, Marketing, Bury, Telephone Preference Service, TPS, Rochdale, Company Information, Email Addresses, N Bhatti, Society[/tags]

Evil Shop – 01706713200 – BMS

Another mixed entry for the bad shops routine here. In the past I have gone on about how annoying my Nokia N73 has become, and after some advice I resolved a few of the errors and had a working(ish) phone camera. This happy state of affairs was quite short lived though and once again my phone randomly reboots itself, looses its settings, crashes (which needs the battery to be removed to cure it) and so on. All in all, it is a good phone, but it had a life expectancy of about 6 months. I am not sure if I would buy it again, Nokia phones have the advantage of a known user interface and easy to find attachments (which is why changing the plug was madness!), so I may well buy a new Nokia one day – however, I will certainly look harder at the opposition.

Anyway, in the past I have been reasonably kind towards 3 (the telephone provider, not the number in general…). I have found that they provide a reasonable service although the lack of pre-installed applications is annoying, and the new charging plans for music downloads is madness. Why anyone would pay £1.29 for a music track they could only play on their phone is beyond me – especially as every single track you download (I only use the £5 per month free allowance) has cracks in from the odd compression software. Madness.

However, over the last two and a half months my opinion has changed.

Since around the start of July, my mobile (cell) phone has been getting called a least once a day from 01706713200. Every single time I have answered, no one has spoken. Not a word. Not even the hint of a word. On the times my phone has been off and it has gone straight to voice mail, this number has left me messages. Again, no one speaks but the message is often a few minutes long. Seriously, this has happened every single day.

At first, I was happy to ignore this and I assumed it was just some weird thing going on. However about a week ago, one of the voice mails had people talking in the background and it sounded like a call centre. Toutatis only knows why the operator who called me couldn’t be bothered to talk, but kept the line open for seven and a half minutes.

After this call, I became curious and decided to google the number. Wow. Not exactly lots of results, but reassuring none the less.

It seems this number belongs to a crap-happy call centre owned / run by a company called BMS (Bury Marketing Sales) with the following details (thanks to for the data):

Mr N Bhatti
Unit 5
Canal St
OL11 1AB

If anyone knows this scumbag, please feel free to pass on my regards.

Even more annoying, when you do some more google-searches on this scumbag company you find out I am actually fortunate that they cant bring themselves to speak to me: (same source)

BMS are constantly calling me twice a day. tonight i answered the guy on the phone said ” Hello luv we are calling you on behalf of 3 have you had an upgrade?” I replied no i don’t want an upgrade and asked why they have been calling me for the last two weeks twice a day. He replied ” well i’ll keep phoning you luv until you do alright bye” he then put the phone down before i could reply. I was fuming! First i hate anyone calling me luv on the phone like they know me,who do the think they are? The number was 01706 713200 i tried to call back and they were closed the number is from Rossendale near Rochdale . I then called 3 and complained they told me to register with TPS (telephone preference service)is the central opt out register on which you can record your preference not to receive unsolicited sales but it takes 28days.

Shocking really.

What makes it worse is 3’s reaction. There is no effort or will on behalf of 3 to rectify the problem and, worryingly, 3 appear to be willing to sell on customers details despite (in my case for example) the customer expressly wishing for this not to happen. I was more than slightly careful when I took out my contract and ensured that every box regarding use of my details was properly ticked – like most companies now, 3 have a sneaky way of re-working the tick/no-tick boxes to stop you just ticking them all and assuming that will work.

It seems that 3 are, at best, only paying lip service to their privacy policies and the reality is, I will continue to get these silent calls until I change my number.

I am sure it goes without saying that, when this contract expires, not only will I be looking for a new make of phone but it is more than likely that I will go for a new communications provider.

Nokia N73 Progress

Following my rant earlier in the week about the annoying habits my N73 had developed, Pedro Timóteo pointed out a software upgrade was crying out as the best solution. This should have warned me that my entire week was going to be highlighted by generalised acts of stupidity on my behalf, but blithely I carried on as normal. The consequences have been discussed in previous posts.

Anyway, two days ago, in a fit of common sense, I went to the Nokia site and began the upgrade. This was not without problems but I had backed up all my data (phew) and it was fairly painless to reinstall it all. Except Lifeblog. Three, in their infinitesimal wisdom send out the N73 without Lifeblog installed — mainly, one suspects, because they are too tight fisted to provide a mini-SD card with the phone, which Lifeblog needs to be present. This must save them all of £10 per phone.

This makes all manner of problems crop up, as going to the Nokia website you are told you can’t download this application because it comes pre-installed on the N73. What N73 owners do after an upgrade is beyond me. Anyway, the only solution I could find was to download the version for the N71 and install that. You get a few warning messages about the application not working on this phone, but it seems to work.

Generally, in the time since I have run the upgrade, the phone seems to be working better. Not as good as when I first got it, but the delay between pressing send and regaining control has returned. Setting caller specific ring tones still causes the phone to reboot though. Oddly, the upgrade has meant I now get a stronger signal at home. I find that quite strange, to be honest but then again, I am having a stupid week.

I must say a big thanks to Pedro Timóteo for reminding me to get an upgrade. It seems to have improved things a fair bit. Has it changed my opinions of the phone? Not yet.

[tags]3, 3g, bad service, Bad Shops, Cameraphone, Cell Phone, communication, Hardware, hutchinson, mobile phone, N73, Nokia, Nokia N73, Opera, phone, Phone Browser, symbian, Technology, Telephone, three, penny pinching, idiot, lifeblog[/tags]

Nokia N73 – Cameraphone disapoints (long)

About seven months ago I bought a Nokia N73 camera phone as part of a contract with the 3 network. Although initially I was very impressed with this, and the service, I think a lot of this was simply down to the “excitement” of buying some new technology. As a fair amount of time, and a lot of use, has passed I felt it would be reasonable to do a “mid term” review. Some of the issues (good and bad) I have with this device are difficult to pin down to being the responsibility of either Nokia or 3 so I will talk about both here. For the terminally impatient, I can summarise this by saying that given unrestricted choice in the future I would neither buy a Nokia N73, nor would I connect to 3. This said, the things I find important may differ from every one else, so your mileage may vary…

First off, I haven’t had any problems with the Nokia when it came to making telephone calls. In this, most basic of features it worked perfectly 🙂 . Sadly, this is about the only feature where I haven’t found things which annoyed me! If you only want a phone to make (and occasionally receive) calls then the Nokia N73 is brilliant. However, if this is all you want, there are a million other makes and models which would serve your needs at a fraction of the cost.

I was looking for a phone which would allow me to take photos, access the internet, send emails and maintain a basic calendar service. I could have opted for a PDA but connectivity would still have been an issue. In a given month I use the phone more for text messages, emails, note taking and photos (over 2000 to date) than I do for basic calls. As a result, this is not an ideal phone. Continue reading