Almost a week ago, I mentioned the problems I have been having with BMS and how they keep phoning me every day from 01706713200. In a nutshell, Bury Marketing Sales (BMS) operate a call centre which basically tries to wear down customers of 3 (telephone provider) until they take up the “Offers.”
Reading round various websites (Google helps) and it seemed that the call centre staff had a tendency to be talkative, which was something I had never experienced. Every single time I answered the phone, all I heard was silence (with call centre background chat) and every time I missed the call, they left me a voice mail which was also about 10 – 20 seconds of silence. I found it quite strange.
On Monday, I had my daily call from 01706713200, I wasn’t too busy, so I answered it. Instead of saying “hello” though, I just accepted the call and waited for about five seconds. Instead of the normal silence, a call centre operator started talking and trying to sell me a new contract. Even when I pointed out my contract was pretty new and had 12 months left to run, he didn’t care. He basically wanted me to take out a second contract with them – when I said it made no sense to have two contracts on one phone with one sim card, he started saying about how different calls would be “routed automatically.” In the end, I tried to be a politely firm as possible but said no thanks. He finished with a “we will call you back to see if you’ve changed your mind.” Blimey.
They certainly kept to their word on this. I now get three or four calls a day. Normally about every two hours between 10am and 3pm. This time it is back to the silent treatment. When I answer there is no one there and when I don’t answer I get silent voice mails. It is like having my own pet stalker (without the fear).
Anyway, on the off chance that there is some one reading this who is in anyway related to marketing or sales: This is NOT the way to do it. At the moment, even if they were offering me the best deal in the world I would turn them down now. It has soured my opinion of 3 (who have apparently sold my details to BMS despite me explicitly saying “no” on the forms) beyond repair and there is no way I will renew my 3 contract when it runs out in two months. (I lied about the 12 months).
For those who are interested (and we get a lot of traffic here on this subject), the registered details of BMS (with Companies House) are:
Bury Marketing and Sales Ltd
47 Sefton Street
LANCASHIRE BL9 6PR
Company No. 05802107
If you are feeling aggrieved by their behaviour, you can also fax them on 0845 299 1672, but as this is not a free (or cheap rate) number, I would advise against my initial idea of faxing them mountains of crap.
I have read a few places online where people are suggesting legal action against either BMS (harassment) or 3 (breach of contract), so if you are trying either of these I would love to hear how you get on.
[tags]Bad Shop, BMS, 01706713200, Bury Marketing Sales, 3, Three, Telecoms, Cell Phone, Mobile Phone, Hutchinson 3g, Hutchinson, Bad Privacy, Breach of Contract, Privacy, Consent, Marketing, Bury, Telephone Preference Service, TPS, Rochdale, Company Information, Email Addresses, N Bhatti, Society[/tags]