Posted on 21st October, 2007 by TW
Even though I had thought my problems with pipex were over, the BT engineer had come out and supposedly fixed the line, it seems I am still paying over the odds for a non-existent service.

I am aware ADSL is dependant on the number of subscribers at the local exchange but I also know that there are no new subscribers hanging off my exchange. From the chart you can see that in Jun and early July, the service was acceptable. In August it was non-existent (completely) and since it was restored it has been painfully slow.
Pipex is a terrible ISP. Pipex customer service is borderline incompetent. If you are looking for a new ISP, steer clear of Pipex.
Popularity: 29% [?]
Popularity: 29% [?]
Posted on 27th September, 2007 by TW
Long rant - if you are reading this on Planet Atheism / Planet Humanism (or just aren’t interested) and you don’t want to know about my troubles with a UK based ISP please skip this
If you know anyone thinking of getting a new ISP, simply tell them to avoid Pipex at all costs.
My problems with Pipex continue unabated. I am in the process of trying to move away from them and get Sky Broadband but I am hitting hurdle after hurdle.
Following on from the fiasco where I had an entire month without internet connection, despite repeated false promises by the customer services staff and the only offer Pipex could make to placate me was to promise me an extra months connection for free - when this free month will be is anyone’s guess, I am still being billed each month - the connection still sucks. Pipex technical support have reached new levels of incompetence and it is getting to the point where I am tempted to simply cancel this phone line and get a new one…
Popularity: 56% [?]
Popularity: 56% [?]
This post has been tagged with: adsl, Bad Shops, Bad-Customer-Service, Bad-ISP, Bad-Tech-Support, broadband, BT, Customer-Service, dial-up, DSL, internet, Internet-Service-Provider, Networking, Pipex, Pipex-sucks, Speedtester, Technical-Support, Technology and Thinkbroadband.
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