Well, this blog is very quick to complain when we get bad customer service or encounter jobsworth staff. As a result, it is only fair for us to mention the times when people, for what ever reason, are helpful and encourage return service.
Today, as a “family” day out we went to visit a National Trust site. Now there were four adults and two small children – however we only had three National Trust memberships (kids go free). As we arrived at the site (a fairly low-profile one), the man staffing the entrance would have been fully expected to us for one adult (Â£3.50). As it turned out, he was a nice and kind enough person that he decided not to charge the almost petty sum today. A trivial task, but this is something which had the knock on effect of encouraging enough good will that the dissenter bought annual membership, we spent a small fortune in the gift shop and will be certain to revisit the site.
I am, actually, a big fan of ruthless capitalism but I also think it has its place. By taking the gamble and risking Â£3.50 this attendant managed to generate many times that for the National Trust. Add to that, the site was beautiful and the weather surprisingly nice, and I’ve had quite a good start to the day
[tags]National Trust, Society, Capitalism, Raves, Good Deeds[/tags]