My house is getting brought into the 21st century. (I’m typing this on the floor, with a mouse mat and keyboard wobbling on top of the PC box, surrounded by binbags full of mouldy books, dishes and raw food detritus) This has wreaked havoc with my capacity to even switch on my PC, let alone comment meaningfully on the Virgin Media service, but I’m going to do it anyway.
It may be that the random moving of cables and the cable modem are to blame. So, I’m still not confident enough that I can justifiably phone up and berate the relentlessly chirpy Virgin Customer Service operatives.
All the same, I’m going to badmouth the service here. 10 Mbit seems to being interpreted as 10 Mbit amonth, as far as I can see. The connection keeps randomly going off. This is so irritating because it makes everything I try to do on the Internet – like post to this blog – depressingly unpredictable. I am reconnecting to Microsofdt messenger at least two or three times an evening, and whole days have passed without me being able to connect at all. Grr.
If anyone else has had a similar experience, I’ll suspect it’s not just me. So please can I have some comments? Also, if every other ex-Telewest customer has perfect service, I’d like to know so I can sort it out here rather than embarrass myself complaining about faults that turn out to be mine. (Tech support in work would probably say there was no surprise there)