Why Dont You Blog?

Well, first off, I was wrong when I worried about Ebuyer getting my goods to me, they actually arrived today. Fortunately, I had relied more on City Link’s claims of when the goods would be delivered than Ebuyers and was able to accept the delivery.

Oddly, even though Ebuyer claimed the shipment would only be two thirds of the goods, all arrived at the same time. I wonder if Ebuyer are aware of this… Overall, this is not a “well done” to Ebuyer, I am relived the things arrived but the almost random scheduling is still annoying. I hope it never comes down to a case of me singing a company’s praise simply because they managed to do what I paid them hundreds of pounds to do…

Also, especially pertinent since my local authority now only collects household waste every two weeks, the amount of packaging used was outrageous. Seriously. I even took some pictures (one of the items was a new memory card so I had to try it out) to prove my point.

I have put some household items around it so you can get an idea of the size. It is a big box. You would think it held something really big, or really fragile.

As you can see, the sole contents of this box were FIVE DVD-RW disks. Yes, only five. All that packaging for five disks. Amazing really. The memory card was a bit different as it came in a plastic envelope - much more in proportion. I wonder if I can make Ebuyer pay for the extra costs involved in getting rid of that carboard and the plastic padding that was inside (doesn’t photo very well, so I excluded most of it). Anyway, I am still going to think of Ebuyer as a bad shop for a while longer…

[tags]Waste, Environment, Bad Shops, eBuyer, Google Checkout, Rant, Shops, Society, Technology[/tags]

Popularity: 24% [?]

Popularity: 24% [?]

Rant time. Recently, I was foolish and naive enough to ignore my previously imposed ban on using Ebuyer and I bought some new tech from them. Stupidly, I assumed the problems I had with them (over a year ago now) would be a thing of the past and, as an “Online” company they would have everything sorted.

Yes, I am stupid.

I made the order last week (oddly using google checkout to pay, but that is another tale), and the first warning signs popped up when I had two confirmatory messages from Ebuyer with different delivery dates (tomorrow and wednesday…). Today, I had the “Your Order Has Been Shipped” email from both Ebuyer and Google Checkout. The message from Ebuyer only lists two of the three items I have bought (even though everything was in stock when I ordered and when I just checked the missing item again, it is still in stock…) and says delivery will be on Wednesday. At the same time I got an email from Google Checkout saying Ebuyer had shipped the order and it would be delivered on Tuesday (tomorrow). Sheer brilliance.

Both messages had a “check your order” link where I could go to Ebuyer and see what the delivery date is. When I followed the link, I was presented with a log on screen. Not having any log on details, I asked them to send me some to the email address Ebuyer had associated with the order. When they sent me the password, I logged in only to find there were no pending orders and no shipped orders.

Amazing. Just like last time, I am here with no real idea of when the order will be delivered and if the whole order will arrive. Despite being an e-commerce company, Ebuyer’s website is no use at all. Google are slightly more use, their email contained a link to check the tracking number on City Link, however the link from google reads: (I have replaced by order number with a place holder)

Track Other package No. City Link - [order number]

Which gets a “your search returned no matches” result from Google. Wonderful.  I have checked with City Link and it seems they think the order will be delivered tomorrow, so I suppose I will have to assume that is the correct one and wait in for it. It does make me wonder what the point in arranging a delivery date when you order is, if for what ever reason, I hadn’t check my email in time to take tomorrow off, I would have been stuck. Last time, Ebuyer showed it had no interest in customer retention after this happened - not even a “sorry for the confusion.” I suspect that, again, this will involve several days off work as each item arrives at random intervals. Bah. I hope I learn soon.

[tags]Ebuyer, bad shops, bad customer service, Google Checkout, Rant, Technology, Shops[/tags]

Popularity: 22% [?]

Popularity: 22% [?]