On the positive side, my connection seems reasonably stable now (it was so bad this morning every page I tried to open timed out) and I have been at least able to get onto MSN and Skype for more than 30 seconds.
I suspect I know what is wrong with the tags – we are using the wrong “call” in the PHP templates – so a simple solution may be to just plagiarise the default ones. However, famous last words and all…
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