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Comments on: Well Done Amazon.co.uk http://www.whydontyou.org.uk/blog/2007/10/13/well-done-amazoncouk/ Challenging the Zeitgeist Sun, 14 Oct 2007 20:56:35 +0000 hourly 1 By: steve miller http://www.whydontyou.org.uk/blog/2007/10/13/well-done-amazoncouk/comment-page-1/#comment-8746 Sun, 14 Oct 2007 20:56:35 +0000 http://www.whydontyou.org.uk/blog/2007/10/13/well-done-amazoncouk/#comment-8746 Then you should get satisfaction – I’m seriously surprised that Amazon.co.uk would sell inferior products. There should be a phone number you can call for customer service – you should not have to pay full price for a damaged book, especially from Amazon.

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By: TW http://www.whydontyou.org.uk/blog/2007/10/13/well-done-amazoncouk/comment-page-1/#comment-8743 Sun, 14 Oct 2007 16:30:54 +0000 http://www.whydontyou.org.uk/blog/2007/10/13/well-done-amazoncouk/#comment-8743 Thanks for the comment. As far as I can see on the Amazon site, the books were sold by “Amazon” rather than by a third party. When I wrote the “brand new” phrase I was trying to say that these were not in the “new and used” listing on Amazon.

I agree 100% with the rest of your comments though – thanks for making them.

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By: steve miller http://www.whydontyou.org.uk/blog/2007/10/13/well-done-amazoncouk/comment-page-1/#comment-8742 Sun, 14 Oct 2007 14:35:34 +0000 http://www.whydontyou.org.uk/blog/2007/10/13/well-done-amazoncouk/#comment-8742 You bought from a “third party” who sells on Amazon. Amazon *never* ships used books as new (and AFAIK, never sells used books, only new and used-mishandled); tobacco odors and other stains or smells come from the third party. Third party sellers must agree to abide by certain restrictions, including that of HONESTY: if they represented the book as “new” but it’s not, then that’s a violation on Amazon of “misrepresentation” – and that’s very, very serious. (If the book category was “used,” then it’s not misrepresentation. But I suspect they tried to get their book in a higher category to make more money off people who trust Amazon, and they hope they won’t get caught.) Sellers who try to use the power and trust of the Amazon brand name should be made accountable for their sleazy actions.

You can do a couple of things:
1) Rate them as LOW as possible on your feedback, and be EXPLICIT about not getting what was promised – that the book was misrepresented as NEW when it was worn and smelling of smoke. Your feedback will appear for all other buyers (and will be anonymous to them); it will also reduce their “trust score” by Amazon (and Amazon is vigilant about sellers with low or declining “trust scores.”
2) Contact the seller directly to let them know they misrepresented their order. Ask them for satisfaction. Let them know that you expect to be reimbursed for the book AND the shipping costs, including YOUR costs to ship it back.
3) Contact Amazon and ask them to deal with the seller. If the seller won’t refund YOUR shipping costs, push Amazon to refund it for you. Push hard – you should be able to get them to give you another certificate; they won’t want to lose a customer.

Bad sellers on *any* platform make it hard for *everyone* on *any* platform (e-bay, Amazon, or what-have-you). If you pursue action against this seller, you’ll help make Amazon – as well as e-commerce in general – better for everyone. Sellers who sell damaged and smelly books make the rest of the good sellers look bad.

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