Comments on: Terrible Pipex Service - Fiasco Continues

By: clare b

clare b — Tue, 06 Nov 2007 15:55:36 +0000

I am suing pipex and the case is due to come to court in January 2007. They are a joke! Please feel free to email me.

By: Pipex: Farce upon Farce » Why Dont You Blog?

Pipex: Farce upon Farce » Why Dont You Blog? — Tue, 02 Oct 2007 19:23:44 +0000

[...] wont fully repeat the tale of farce which has Pipex firmly in my “Bad Shop” category (in fact, I suspect they have more [...]

By: Challenge Religion - Today’s Top Blog Posts on Atheism - Powered by SocialRank

Mon, 01 Oct 2007 10:08:46 +0000

[...] Terrible Pipex Service - Fiasco Continues [...]

By: TW

TW — Sat, 29 Sep 2007 15:03:27 +0000

Mike, thanks for your comment. I can certainly attest that I have not fallen hook line and sinker and misunderstood the technology. When I wrote:

“This jaw dropping announcement left me silent for a moment or two while it really sunk in that he thought three hundred and fifty kilobytes per second was “about” four megabytes per second.”

Was, as heather pointed out, a typo. When I was talking about the actual broadband speed I expect you can see I used the mbps and kbps.

The fact the technical support person thought 400kbps was about “four megabytes per second” (his exact words) is the point I was trying to get across.

I am more than aware of the difference between bits and bytes, and how the quoted speed of telecommunications systems are often different from the reality.

I have never, ever, expected to get 4 megabytes per second on my line. At the moment it is not even rated at 8 megabits - it is rated at 500kilobits (as I said). Thank you for suggesting I do some research - I do try to ensure I do as much research as possible. Is there any particular thing you want me to look into?

By: Heather

Heather — Sat, 29 Sep 2007 07:59:04 +0000

Misunderstood the technology?

I don’t think you’ve understood TW’s point here. He may have written “megabytes” rather than megabits (as a typo, though i can’t spot it. I just see mbps).

His point is that he is not getting within a tenth of the speed that he expects from his ADSL service. He is connecting to the Internet at basically dial-up speed. DIAL-UP Speed, call it what you will in megabits, megaflops or megastars.

He is paying as much as I am paying for getting almost the full 20 megabits that I get with a cable connection. And he is getting treated like crap when he tries to get it sorted.

By: mike

mike — Sat, 29 Sep 2007 07:18:47 +0000

You may be experiencing problems at the moment but you have fallen hook line and sinker and misunderstood the technology.

You mention 4 megabytes as being the download speed when infact you would never get that, the Max on your line is 8 megabits, yes, megabits, do some research and post back. You might be interested in what you find.

By: Mana

Mana — Sat, 29 Sep 2007 03:17:04 +0000

I hate the quasi-monopoly of Internet companies. In my Chicago area there are only about 3 choices for broadband, and they’re all about the same (average quality). Some days I work from my home office and last week my cable went down the day before I was to work from home. I threw a fit of major proportions and was envisioning myself in an uncomfortable seat at the Starbucks around the corner using their wireless. I am a web marketer for Pete’s sake, I’m supposed to be wired in!!!! At the same time my phone doesn’t work because I’m using voip. Well, I turn on the wireless on my laptop and pick up about 5 different unprotected networks. So when the market economy fails, turn to hacking. Uhm no, I don’t truly advise that, but desperate times call for desperate measures.