Comments on: Well Done National Trust http://www.whydontyou.org.uk/blog/2007/07/15/well-done-national-trust/ Challenging the Zeitgeist Fri, 21 Nov 2008 06:39:09 +0000 http://wordpress.org/?v=2.6.3 By: TW http://www.whydontyou.org.uk/blog/2007/07/15/well-done-national-trust/#comment-7759 TW Sun, 15 Jul 2007 16:15:04 +0000 http://www.whydontyou.org.uk/blog/2007/07/15/well-done-national-trust/#comment-7759 Very true. Very true.

]]> By: Stewart Paterson http://www.whydontyou.org.uk/blog/2007/07/15/well-done-national-trust/#comment-7758 Stewart Paterson Sun, 15 Jul 2007 16:06:01 +0000 http://www.whydontyou.org.uk/blog/2007/07/15/well-done-national-trust/#comment-7758 In fact, the actions of the NT employee, being empowered to take the decision to generate customer loyalty and good will show ruthless capatalism in action. The converse, is the statist attitude of the "jobsworth" employee who sticks to the rules and quotas. In fact, the actions of the NT employee, being empowered to take the decision to generate customer loyalty and good will show ruthless capatalism in action.

The converse, is the statist attitude of the “jobsworth” employee who sticks to the rules and quotas.

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