Heather pretty much has it spot on. I have no issue whatsoever with the individuals who work for Jessops, almost every one I have spoken to has been helpful and very knowledgeable.

Sadly, this is not reflected by their online systems – and in the modern world, I can’t help but think Jessops will be aiming to reduce the number of hard working, knowledgeable and helpful staff while concentrating on the tedious, inaccurate and annoying website. Sadly the bottom line drives most things.

All the problems I have had with Jessops (and there have been a lot) have boiled down to their website being terrible. It makes promises it cant keep and, generally, the collect@store option is a LOT worse than just turning up and hoping they have your product. Even getting prints ordered online (via Snapfish) leaves the actual collection date a mystery despite what the emails promise.

Still, if Jessops want to sponsor me and provide me with a D300 I may be willing to revisit my opinions on them.

I’ll reply on his behalf while T_W isn’t online. He can add to this or contradict me, if necessary.

If you’ve read any more of his rants, you’ll find that he says the staff in Jessop’s stores are almost always knowledgeable and helpful. Sometimes they’ve gone well out of their way to sort out problems that weren’t in any way their fault, like deliveries that didn’t turn up..

He has mainly complained about ordering from the website. Here, he’s talking about the way that it offers shop collection when that turns out not to be possible, and so on.

the jessops employee

Thanks for visiting.

1 million other customers who have used the service since
it launched a few months ago, didn’t have a problem.