Comments on: Jessops - Bad Shop http://www.whydontyou.org.uk/blog/2007/07/13/jessops-bad-shop/ Challenging the Zeitgeist Mon, 01 Dec 2008 22:59:00 +0000 http://wordpress.org/?v=2.6.5 By: TW http://www.whydontyou.org.uk/blog/2007/07/13/jessops-bad-shop/#comment-10647 TW Sun, 16 Mar 2008 18:25:14 +0000 http://www.whydontyou.org.uk/blog/2007/07/13/jessops-bad-shop/#comment-10647 Jessops Worker: Heather pretty much has it spot on. I have no issue whatsoever with the individuals who work for Jessops, almost every one I have spoken to has been helpful and very knowledgeable. Sadly, this is not reflected by their online systems - and in the modern world, I can't help but think Jessops will be aiming to reduce the number of hard working, knowledgeable and helpful staff while concentrating on the tedious, inaccurate and annoying website. Sadly the bottom line drives most things. All the problems I have had with Jessops (and there have been a lot) have boiled down to their website being terrible. It makes promises it cant keep and, generally, the collect@store option is a LOT worse than just turning up and hoping they have your product. Even getting prints ordered online (via Snapfish) leaves the actual collection date a mystery despite what the emails promise. Still, if Jessops want to sponsor me and provide me with a D300 I may be willing to revisit my opinions on them. Jessops Worker:

Heather pretty much has it spot on. I have no issue whatsoever with the individuals who work for Jessops, almost every one I have spoken to has been helpful and very knowledgeable.

Sadly, this is not reflected by their online systems - and in the modern world, I can’t help but think Jessops will be aiming to reduce the number of hard working, knowledgeable and helpful staff while concentrating on the tedious, inaccurate and annoying website. Sadly the bottom line drives most things.

All the problems I have had with Jessops (and there have been a lot) have boiled down to their website being terrible. It makes promises it cant keep and, generally, the collect@store option is a LOT worse than just turning up and hoping they have your product. Even getting prints ordered online (via Snapfish) leaves the actual collection date a mystery despite what the emails promise.

Still, if Jessops want to sponsor me and provide me with a D300 I may be willing to revisit my opinions on them.

]]> By: Heather http://www.whydontyou.org.uk/blog/2007/07/13/jessops-bad-shop/#comment-10627 Heather Sun, 16 Mar 2008 00:30:23 +0000 http://www.whydontyou.org.uk/blog/2007/07/13/jessops-bad-shop/#comment-10627 Jessops worker: I'll reply on his behalf while T_W isn't online. He can add to this or contradict me, if necessary. If you've read any more of his rants, you'll find that he says the staff in Jessop's stores are almost always knowledgeable and helpful. Sometimes they've gone well out of their way to sort out problems that weren't in any way their fault, like deliveries that didn't turn up.. He has mainly complained about ordering from the website. Here, he's talking about the way that it offers shop collection when that turns out not to be possible, and so on. Jessops worker:

I’ll reply on his behalf while T_W isn’t online. He can add to this or contradict me, if necessary.

If you’ve read any more of his rants, you’ll find that he says the staff in Jessop’s stores are almost always knowledgeable and helpful. Sometimes they’ve gone well out of their way to sort out problems that weren’t in any way their fault, like deliveries that didn’t turn up..

He has mainly complained about ordering from the website. Here, he’s talking about the way that it offers shop collection when that turns out not to be possible, and so on.

]]> By: jessops worker http://www.whydontyou.org.uk/blog/2007/07/13/jessops-bad-shop/#comment-10626 jessops worker Sun, 16 Mar 2008 00:14:35 +0000 http://www.whydontyou.org.uk/blog/2007/07/13/jessops-bad-shop/#comment-10626 ok first of all i have been with jessops for a year and a bit now part time. in hertfordshire. we try and treat every single customer with the same helpfull support that every employee trys to give. sure there is a screw up some times, maybe a mis understanding or something like that. but customers have to know that in our store we try our hardest to make sure that every customer goes out of the store a happy bunny. i myself have had 2 complaints so far and dont honestly know why i had one because i could not find a tripod quick release so he complained it was not my fault because the week people that work at my store put away the quick release heads to stop them getting stolen. 2nd a women was on the phone and she complained about the way i talk on the phone, but like i said before i treat every customer the same i talk on the phone in a helpful caring manner and try not to stutter if possible. working for jessops im not sayting its easy but as a team at our store we try and give the customers satisfaction they need. i would kindly go out of my way for a customer. thanks for reading the jessops employee ok first of all i have been with jessops for a year and a bit now part time. in hertfordshire. we try and treat every single customer with the same helpfull support that every employee trys to give. sure there is a screw up some times, maybe a mis understanding or something like that. but customers have to know that in our store we try our hardest to make sure that every customer goes out of the store a happy bunny. i myself have had 2 complaints so far and dont honestly know why i had one because i could not find a tripod quick release so he complained it was not my fault because the week people that work at my store put away the quick release heads to stop them getting stolen. 2nd a women was on the phone and she complained about the way i talk on the phone, but like i said before i treat every customer the same i talk on the phone in a helpful caring manner and try not to stutter if possible. working for jessops im not sayting its easy but as a team at our store we try and give the customers satisfaction they need. i would kindly go out of my way for a customer. thanks for reading

the jessops employee

]]> By: Why Dont You Blog? » Blog Archive » Jessops is still a bad shop http://www.whydontyou.org.uk/blog/2007/07/13/jessops-bad-shop/#comment-7896 Why Dont You Blog? » Blog Archive » Jessops is still a bad shop Mon, 23 Jul 2007 16:24:22 +0000 http://www.whydontyou.org.uk/blog/2007/07/13/jessops-bad-shop/#comment-7896 [...] Jessops is still a bad shop. Last week there came a point at which I was going to write a big, apologetic, post here about how Jessops had redeemed themselves in my eyes. Sadly is it not to be, and they have firmly entrenched themselves in my “Bad Shop” books. Interestingly, today I have a comment from someone who seems to be defending Jessops and I will deal with that in this post. This is quite a convoluted tale of woe but I will try to keep it simple. [...] [...] Jessops is still a bad shop. Last week there came a point at which I was going to write a big, apologetic, post here about how Jessops had redeemed themselves in my eyes. Sadly is it not to be, and they have firmly entrenched themselves in my “Bad Shop” books. Interestingly, today I have a comment from someone who seems to be defending Jessops and I will deal with that in this post. This is quite a convoluted tale of woe but I will try to keep it simple. [...]

]]> By: TW http://www.whydontyou.org.uk/blog/2007/07/13/jessops-bad-shop/#comment-7894 TW Mon, 23 Jul 2007 15:20:26 +0000 http://www.whydontyou.org.uk/blog/2007/07/13/jessops-bad-shop/#comment-7894 Tycoon, although you have made a disarmingly short comment, I cant do a reply justice in the space here. As a result I have made a new post to deal with both my experiences with Jessops and your comments here. Thanks for visiting. Tycoon, although you have made a disarmingly short comment, I cant do a reply justice in the space here. As a result I have made a new post to deal with both my experiences with Jessops and your comments here.

Thanks for visiting.

]]> By: Tycoon http://www.whydontyou.org.uk/blog/2007/07/13/jessops-bad-shop/#comment-7885 Tycoon Mon, 23 Jul 2007 06:34:19 +0000 http://www.whydontyou.org.uk/blog/2007/07/13/jessops-bad-shop/#comment-7885 Once again, this is a typical example of what you think the website tells you, rather what it actually tells you. 1 million other customers who have used the service since it launched a few months ago, didn't have a problem. Once again, this is a typical example of what you think the website tells you, rather what it actually tells you.

1 million other customers who have used the service since
it launched a few months ago, didn’t have a problem.

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