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Comments on: Virgin (techy) to the slaughter http://www.whydontyou.org.uk/blog/2007/03/21/virgin-techy-to-the-slaughter/ Challenging the Zeitgeist Wed, 21 Mar 2007 22:57:12 +0000 hourly 1 By: Michael http://www.whydontyou.org.uk/blog/2007/03/21/virgin-techy-to-the-slaughter/comment-page-1/#comment-4881 Wed, 21 Mar 2007 22:57:12 +0000 http://www.whydontyou.org.uk/blog/2007/03/21/virgin-techy-to-the-slaughter/#comment-4881 That’s hilarious…when I had Telewest change the old line and install a new one (having building work done), the guy looked at me like I was totally mad. He walked in and saw a similar situation to yours…

http://www.flickr.com/photos/schuey100/429747017/

He said, “er…” 🙂 That’s as far as he went before giving me a confused look.

I don’t think he expected a building site…To be fair, he was great, even gave the builders a hand with lifting something 🙂

]]> By: Heather http://www.whydontyou.org.uk/blog/2007/03/21/virgin-techy-to-the-slaughter/comment-page-1/#comment-4875 Wed, 21 Mar 2007 22:41:46 +0000 http://www.whydontyou.org.uk/blog/2007/03/21/virgin-techy-to-the-slaughter/#comment-4875 Of course, he did the latter. God knows why he even touched the TV. As i say, I think it wa sso he could do something – anything – and get out. This post was more just a rabbit about teh commedy situation a techy had to face than a real comment on virgin service 🙂

]]> By: TW http://www.whydontyou.org.uk/blog/2007/03/21/virgin-techy-to-the-slaughter/comment-page-1/#comment-4870 Wed, 21 Mar 2007 22:35:38 +0000 http://www.whydontyou.org.uk/blog/2007/03/21/virgin-techy-to-the-slaughter/#comment-4870 Did the tech do his job? Did he fix the problem? Did he even diagnose the problem? Or did he just mess about with the TV for a while making it look technical then get the hell out of dodge?

]]> By: Heather http://www.whydontyou.org.uk/blog/2007/03/21/virgin-techy-to-the-slaughter/comment-page-1/#comment-4868 Wed, 21 Mar 2007 22:33:14 +0000 http://www.whydontyou.org.uk/blog/2007/03/21/virgin-techy-to-the-slaughter/#comment-4868 I think my point here was that he did his job in circumstances above and beyond what anyone would expect to do their job in.

Who knows, if the service stays working, I will stick with it as win for Virgin. Otherwise obviously not.

]]> By: TW http://www.whydontyou.org.uk/blog/2007/03/21/virgin-techy-to-the-slaughter/comment-page-1/#comment-4865 Wed, 21 Mar 2007 22:28:52 +0000 http://www.whydontyou.org.uk/blog/2007/03/21/virgin-techy-to-the-slaughter/#comment-4865 Still far from convinced this is a “well done” to Virgin.

Yes the poor tech may have turned up when promised (just) and gone through the war zone that is your house, but look at how long you have been without the service you have been paying for. There is the risk that we (in the UK) are becoming so used to poor quality service that we see any company which even scrapes the level of bare minimum as wonderful.

PC Magazines show a better example of this when they talk about “great service” from Company X and it turns out the company sold a faulty part and when the customer complained they actually replaced it….

If Virgin had good customer service this problem would have never occurred…

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