There is a bit of an update – http://www.whydontyou.org.uk/blog/2007/03/18/virgin-service-woes-contd/#comment-4441

Currently it seems there is a big outage in Heather’s area – although this is not on the Service Status pages of the Virgin Media website – and the telephone support appears non-existent at the weekend.

To be honest, I wouldn’t touch Virginmedia with a broadband barge pole. (YMMV)

Saying that, I am going to be trying out a new service from a company called BeThere.co.uk. They offer 24 meg BB at £24 pm.

I’ll be running both Virgin Internet and BeThere concurrently for a while just to make sure I’m happy with it. It’s also only a 3 month contract so I thought it was worth a go.

I’m moving my TV back to Sky from Telewest (oops Virgin) and my phone to SKYPE, how’s that for moving with the times :). It makes sense for me to also look at another internet provider whilst I’m at it.

It seems strange you are having problems, the modem is pretty good and even those with speed issues still get 4-8 Meg speeds.

Give customer service a call, they’ve always been good when i’ve needed them. (You might even be able to wangle a nice discount, they’re throwing discounts out left right and centre because so many customers are leaving them).

There’s a good forum here for advice too: cableforum.co.uk/board/

Drop me an email if you have any questions.